What are the responsibilities and job description for the Part-Time Receptionist - Westfield Inn position at Westfield Insurance?
Job Summary
JOB DESCRIPTION
The Receptionist is responsible for being the first point of contact for guests and visitors, providing exceptional customer service and creating a welcoming environment. The role handles various administrative tasks while ensuring smooth operations at the front desk. The role involves responding to inquiries, managing reservations, maintaining accurate records, and coordinating with different departments to meet guests' needs. The role also assists team members as needed to ensure work completion and maintain a high level of customer satisfaction always adhering to Hospitality Universal Standards and the company’s quality standards.
Job Responsibilities
About Us
Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.
Equal Opportunity Employer
United States: All applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran.
United Kingdom: Westfield is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTION
The Receptionist is responsible for being the first point of contact for guests and visitors, providing exceptional customer service and creating a welcoming environment. The role handles various administrative tasks while ensuring smooth operations at the front desk. The role involves responding to inquiries, managing reservations, maintaining accurate records, and coordinating with different departments to meet guests' needs. The role also assists team members as needed to ensure work completion and maintain a high level of customer satisfaction always adhering to Hospitality Universal Standards and the company’s quality standards.
Job Responsibilities
- Greets guests in a professional and amicable manner and addresses guest inquiries via in-person interactions, email, or phone.
- Handles the creation, modification, and processing of room reservations and group bookings.
- Provides information about the facilities, events, and services offered and coordinates with other departments to accommodate guests' specific needs.
- Maintains accurate and up-to-date records of daily reports, billing details, reservations, and tracking spreadsheets.
- Prepares necessary reports for management and departments and tracks inventory of products and supplies, ensuring availability as needed.
- Keeps the front desk, lobby area, and assigned areas clean, organized, and well-stocked.
- Reports any maintenance issues regarding guest rooms or facilities promptly to the appropriate department.
- Assists team members as needed to ensure work completion and maintain an elevated level of customer satisfaction always adhering to Hospitality Universal Standards and the company’s quality standards.
- Assists with other facility operations, including room cleaning, food and beverage support, and general facility upkeep as directed.
- 0 - 2 years of experience in Hospitality Management or a related field.
- High School Diploma or General Education Diploma (GED) and/or commensurate experience.
- Must be 18 years of age or older.
- Availability to work a variable schedule (1st, 2nd, and 3rd shift) including weekends and some holidays.
- Basic computer skills required, including familiarity with Microsoft Word and Excel.
- Collaborates
- Customer focus
- Communicates effectively
- Decision quality
- Nimble learning
- Telephone Handling
- Cash Handling
- Point of Sale Systems
- Reservation Systems
- Customer Service
- Safety and Security Systems
- Office Administration
- Customer Relationship Management (CRM)
- Event Registration Systems
About Us
Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.
Equal Opportunity Employer
United States: All applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran.
United Kingdom: Westfield is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
