Vice President, HR Operations

The Vice President of HR Operations is a member of the HR Leadership Team reporting to the Chief People Officer and leads the HR technology, operations, and data and analytics strategy and execution for the function. They lead the HR Technology, Shared Services (HR Assist), and HR Analytics functions and teams. The role partners with other key stakeholders to design, deploy, and maintain processes, programs, and policies to support a global HR team. The role manages complex projects that may involve multiple HR practices and lead and manage change across the business.

Job Responsibilities

• Reporting to the Chief People Officer, this role will provide strategic oversight and direction for the HR Technology, Analytics, and Operations functions. In partnership with the HR leadership team, deliver on the technology strategy to enable the HR function to offer efficient and proactive services supporting the company’s strategy and business objectives. Leverage emerging technologies, including artificial intelligence (AI) and machine learning, to enhance HR decision-making, personalize employee experiences, and proactively identify workforce trends.
• Evolve and maintain the technology roadmap for HR systems and applications including Oracle HCM. Identify opportunities to leverage technology to streamline processes, improve efficiency, and support business growth. Collaborate with IT and functional leaders to continuously improve the Oracle HCM platform, ensuring full utilization of its capabilities to support talent, performance, compensation, and core HR functions.
• Manage relationships with HR technology vendors and service providers. Evaluate vendor capabilities, negotiate contracts, and establish service level agreements (SLAs) compliance. Assess vendor innovation roadmaps with a focus on AI and automation tools that align with HR digital transformation goals.
• Develop and align HR analytics strategies with overall business goals. This involves understanding organizational objectives and translating them into actionable analytics initiatives. Incorporate predictive analytics and AI-driven insights to forecast workforce needs and inform strategic workforce planning.
• Drives continuous improvement in HR processes and practices through evidence-based insights. Evaluate the effectiveness of HR programs and interventions using data-driven methodologies. Use Oracle HCM's analytics capabilities and AI-based recommendations to enhance HR program effectiveness.
• Define key metrics and performance indicators for company health, culture, and performance evaluation. Develop dashboards and reports to track these metrics regularly and provide actionable insights to the HR team and business leaders.
• Ensures that company complies with all employment laws and regulations, including equal employment opportunity laws, wage and hour laws, and health and safety regulations. Oversees the collection, storage, and organization of HR-related data. Ensures data integrity and security while complying with relevant regulations (e.g., GDPR, CCPA).
• Enhances and evolves the Shared Services model for all employees and managers to address their HR-related questions. It defines and monitors service level agreements, key metrics, and opportunities to improve efficiencies. Optimize the Oracle HCM self-service functionality and AI-powered virtual assistants to enhance employee access and reduce response times.
• Oversees and ensures successful benefits, leave, and payroll administration; coordinates with various business and HR leaders to implement, monitor, and drive improvements in HR processes, including coordination with other internal and external providers of HR administrative services.
• Partners with senior leaders to drive change, enhance organizational effectiveness, identify areas for improvement, and develop and implement related strategies.
• Owns accountability for talent management and navigation of employee-related issues that impact morale and work environment to ensure a high-performing team, including hiring and selection, succession planning, performance and compensation management, and employee development and career coaching as required. Manages priorities and workload distribution and removes barriers that impede progress. Utilize AI-powered talent intelligence tools within Oracle HCM to support skills-based development and dynamic succession planning.
• Establishes function budget as per the strategy and expected business performance results, drives prudent management of expenses throughout the year, and provides forecasts and variance explanations as needed.

Job Qualifications

• 15 years of Human Resource Operations or a related field.
• Bachelor's degree in Human Resources, Business, or a related field is required. Master's degree in HR management or business administration is preferred.
• Experience in deploying or optimizing Oracle HCM Cloud modules preferred
• Demonstrated experience in leveraging AI and automation to drive HR transformation initiatives.

Behavioral Competencies

• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Builds Effective Teams
• Business Insight
• Develops Talent
• Ensures Accountability
• Manages Complexity
• Drives Vision & Purpose
• Strategic Mindset
• Tech Savvy
• Optimizes Work Processes
• Manages Ambiguity
• Courage
• Cultivates Innovation

Technical Skills

• Human Capital Management System (Oracle preferred)
• Business Process Improvement
• Vendor Management
• Project Management
• Internal Communications
• HR Programs & Policies
• Talent Strategy
• Executive Leadership
• Strategic Planning
• Workforce Development
• Change Management

Location

Hybrid defined as three or more days per week in the office.

About Us

Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.

Equal Opportunity Employer

United States: All applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran.