What are the responsibilities and job description for the Claims Business Lead Project and Program Manager position at Westfield?
The Business Lead Project and Program Manager is responsible for independently managing the overall planning, execution, and delivery of highest complexity projects often spanning multiple business units. The role is focused on ensuring project results contribute positive business value, maintains velocity in both learning and development, as well as meets agreed upon scope, cost, schedule, and quality objectives. The role works with internal teams to define the project scope, schedule, budget, and resources as well as identify the knowledge and skills required for team composition and the appropriate division of project roles and responsibilities on the project. This role is also considered an expert project management practitioner and is responsible for sharing expertise across the organization.
- Takes the responsibility for managing the overall planning, execution, and delivery of the highest complexity projects and programs often spanning multiple business units.
- Defines the project scope, schedule, budget, and resources.
- Creates and manages project management artifacts adhering to company's methodology to successfully deliver the project.
- Identifies and defines the knowledge and skills required on the team and the appropriate division of team roles and responsibilities.
- Develops team orientation materials, clarifies performance expectations, and develops / refines team procedures.
- Reviews and communicates these with team members.
- Manages relationships, communications, and expectations with the project executive, steering committee and / or other stakeholders.
- Develops and distributes regular project communications and statuses.
- Monitors all project aspects on an ongoing basis against the plan, requirements, and quality measures.
- Manages the work distribution, scope, timetables and priorities of the work effort required to complete a project.
- Guides and coaches project team members in the identification, development, and completion of project deliverables.
- Establishes and enforces quality standards and best practices across projects and programs.
- Conducts regular reviews and audits to ensure deliverables meet defined business requirements.
- Implements quality control measures to deliver high-quality results. Identifies, assesses, and manages project risks and issues.
- Develops risk mitigation strategies and contingency plans.
- Communicates risks and issues to stakeholders on a regular basis and implements appropriate actions to minimize their impact.
- Works to remove barriers and helps to facilitate the change process associated with a project.
- Acts as the link between project resources and key stakeholders / sponsors.
- Coordinates with internal and external stakeholders to ensure resource availability and timely completion of project tasks.
- Assists in the selection and management of vendors and contractors, as required.
Qualifications
Location
Remote
Behavioral Competencies
