What are the responsibilities and job description for the Operations Supervisor, E&S Property position at Westfield?
The Operations Manager position oversees a team of Underwriting Assistants in support of our E&S Property Underwriting team in our Alpharetta, GA office. The Operations Manager will collaborate with Leadership in both Property Underwriting and Operations to provide superior customer service, quality and workflow/process management. The role will include the training and development of the UA team. The ideal candidate will have a managerial experience and working knowledge of Workflows and Processes.
Role and Responsibilities
People/Performance Management
- Oversee UA team to meet and exceed Operations performance metrics
- Develop UA Talent through oversight of training and development planning/execution/monitoring
- Assure adoption of standardized UA Role/Responsibilities and adherence to corporate workflows.
- Actively engage with direct reports to provide coaching on performance to develop UA skills/competencies. Address performance issues promptly through the performance improvement process. Additionally will assure timely completion of performance reviews and goal setting
- Maintain an open and collaborative engagement with staff that encourages diversity of thought
- Create and execute plans to retain high potential employees
Process & Service Management
- Assure team adherence and compliance with established processes/workflows and roles.
- Assure team adherence to underwriting/regulatory/Compliance guidelines, and quality goals.
- Review workflows and escalate any process improvement or enhancement suggestions to BU Leader
- Monitor and oversee workload capacity of each team member and allocate resources appropriately to meet business needs.
- Assure UA adoption of Corporate automation strategies
- Oversee process to assure all service delivery goals are met
Qualifications
- Minimum of 5-7 years relevant insurance/supervisory experience
- Associates Degree or equivalent, 4-Year degree preferred
- Strong interpersonal skills and ability to establish and maintain effective working relations with internal and external partners in a fast paced environment
- Demonstrated ability to problem solve and provide solutions.
- Strong business acumen and critical thinking skills which lead to confident decision making
- Ability to learn quickly, prioritize work, and perform within time constraints.
- Ability to work independently within a team/group environment with ability to collaborate with others and influence peers/drive Operational priorities.
- Ability to lead /influence team to meet business priorities.
- Advanced PC Skills: Advanced knowledge of Microsoft suite with emphasis on Microsoft Outlook and Excel. Advanced internet navigation skills and working knowledge of all key operational workflow/process reporting tools.
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Westfield Specialty is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
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