Client Experience Manager

Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Westford Veterinary Emergency Referral Center is looking to add a compassionate and skilled Client Experience Manager to our team.  

At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our diverse environment means you’ll work with friendly, talented, experienced, board-certified veterinarians and Emergency Clinicians in a very busy 24-hour facility. It’s the kind of freedom that feels like running at the speed of light into a 5-story pile of leaves – and that’s just the beginning. As part of our team, you’ll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love. 

Founded in 2012, the Westford Veterinary Emergency & Referral Center is an animal care facility like no other. Our campus spans 3 buildings totaling 17,000 square feet. We offer 24/7 emergency & critical care, urgent care, anesthesiology & pain management, internal medicine, orthopedic & soft tissue surgery, neurology & neurosurgery, and physical therapy. New equipment is selected by the very team destined to use the technology. We are proud to offer a complete in-house laboratory, 3 DR radiology rooms, 3 ultrasound suites, 6 roomy surgical suites, CT scanner, digital endoscope system, minimally invasive surgery tower, and a 1.5T MRI.

Located in the beautiful Nashoba Valley region of Massachusetts, it does not matter if you are a big city person or a great-outdoors person, abundant activities abound. Massachusetts is the heart of New England. All of Boston’s history, sports, museums, theaters, night-life, and fine-dining is just 20 miles southeast of Westford. Enjoy visiting Cape Cod, a favorite beach weekend getaway destination for Bostonians, celebrities, and US Presidents. The best hiking and skiing in the Northeast are a short drive into New Hampshire. The vacationland of Maine can be reached in 90 minutes. Kayaking in the nearby rivers, lakes, and the ocean is a popular team member pastime. https://westfordveterinary.com/

Client Experience Manager

Westford Veterinary Emergency Referral Center in Westford, MA 

$22.00 - 25.00 an hour (based on experience)

Get up to a $2,000 incentive bonus, which has the same zing as a hundred pounds of fresh cat nip.  

WHAT YOU’LL DO 

• Provide leadership, guidance, supervision, and oversight to our existing Client Care team
• Handling staff scheduling and workflow management for the whole team
• Be responsible for creating a culture focused on high quality client care across all interactions regarding client services and care, ranging from one-on-one communications with external and internal clients, staff and referring clinics and specialty practices
• Be responsible for training staff and serving as the point of contact with other staff member and clinicians
• Maintain and update knowledge so as to be considered an expert in handling patient information, providing specific customer services which may include patient phone calls, scheduling appointments, relaying information, transferring calls and more

BENEFITS

• Great pay with competitive medical, dental, and vision insurance coverage 
• 401K with a company match of up to 4%- after 6 months of service
• Generous paid time off to help you achieve your purr-fect work-life balance 
• Employee Ruff-erral Program  
• Health Saving Account (HSA), Flexible Spending Account (FSA) and Commuter Benefits 
• Company-paid life and AD&D insurance
• Short-term and long-term disability
• Accident, critical illness, and hospital indemnity insurance  
• Mental Health Resources
• Company-paid bonding leave
• Continuing education yearly allowance for skills development and uniform allowance
• Certification fees reimbursement (eligible employees only)  
• Free monthly wellness meetings focused on ways to reduce stress and anxiety, led by the medical director  
• Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing 

• Pet Care: Discounts on veterinary services and products 
• Pet Diagnostics: Discounts on reference lab testing 
• Pet Food: Discounts on Purina pet foods 
• Pet Insurance: Discounts available with our preferred vendor

REQUIREMENTS 

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR in an emergency hospital is required
• Prior supervisory experience desired 
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls.       

Employment will require the successful completion of references and background check.

FOR MASSACHUSETTS APPLICANTS:   IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.  AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. RAREBREED VETERINARY PARTNERS AND ANY OF ITS AFFILIATED COMPANIES DOES NOT USE LIE DETECTOR TESTS AS PART OF THE APPLICATION PROCESS.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy. 

Salary : $22 - $25