General Manager

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

Job Description

As the General Manager of one of our largest Westgate properties, including the renowned Westgate Lakes property, conveniently situated just minutes from numerous theme parks in the heart of Orlando, your role is crucial. With over 2000 luxurious rooms and top-notch amenities, your primary goal is to ensure the smooth operation of the resort and enhance guest satisfaction. You'll lead a team across various departments, collaborating closely with senior leadership to provide guidance. Your focus on efficiency and effective communication will help maintain a culture of excellence within our organization.

Essential Duties and Responsibilities :

• In partnership with senior leadership, oversee the successful operation of the resort and ensure it meets defined performance metrics.
• Mentor, work closely with, and train directors and department heads that report to the GM.
• Ensure directors and department heads are aware of the policies and procedures for all employees and that these are communicated to all Team Members.
• Drive guest satisfaction by maintaining product and service quality standards within each department.
• Work with directors and department heads to develop annual budgets and Capital Plans, accurately forecasting financial performance and delivering results in accordance with those budgets.
• Regularly review all metrics including, but not limited to : Medallia, Kipsu, Quality Assurance Inspections, Shopper Reports, Financial Reports / Audits, Team Member Surveys, Compliance Training, and Team Member turnover.
• Provide regular and effective updates to the VP or AGM on the performance of the directors and department managers.
• Assist in the planning, development, and implementation of organization policies and goals.
• Review reports such as HotSoS to determine effectiveness and efficiency of the team and recommend adjustments to ensure success.
• Actively participate in all meetings as assigned by the VP and Executive Leadership.
• Protect the Resort and its assets through enforcing and maintaining preventative maintenance programs.
• Work closely with Risk Management and Safety and Security to protect the assets of the Resort and ensure the safety of all guests and Team Members.
• Follow company policies and procedures and effectively communicate them to subordinates.
• Work closely with Team Member Services to ensure compliance with all federal, state, and local laws, including OSHA, EEOC, Wage and Hour, and Health laws.
• Manage time and projects effectively to produce desired results in view of available resources.
• Promote CFI / Westgate Resorts' Mission Statement and philosophies to both team members and guests.
• Promote the organization in industry or trade associations.
• Directly lead both the Assistant General Manager and Resort Operations Director, who oversee Food and Beverage, Housekeeping, SPA, Engineering, Waterpark, and Activities.
• Other duties as assigned.

Qualifications

Additional Information

Why Westgate?

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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