Resort Facilities Supervisor

Company Description

Pay Range $24-26 per hour. Use our Daily Pay benefit and get access to your pay as you need it.

Discover an extraordinary oasis nestled amidst the breathtaking Sonoran Desert landscape at Westgate Painted Mountain Golf Resort. Situated alongside an immaculate 18-hole championship golf course, our resort invites you to bask in the warmth of the sun while marveling at the stunning vistas of Mesa, Arizona's third-largest city. As a valued member of the Westgate Painted Mountain team, you will play a pivotal role in crafting unforgettable guest experiences at our illustrious resort.

Job Description

As the Resort Facilities Supervisor, you will support resort operations by leading, coordinating, and executing projects, preventive maintenance, and work orders. Responsible for training team members, planning, assigning, and directing work, evaluating performance, addressing complaints, and resolving problems, all under the direct supervision of immediate leadership. To perform this job successfully, you must be able to carry out each essential function satisfactorily and adhere to the following core values:

• Integrity – Doing the right thing when no one is looking.
• Passion – Creating a positive impact.
• Work Ethic – Taking pride in your work.
  
  

Essential Responsibilities

• Coordinate, supervise, and lead projects, guest calls, blitzes, preventive maintenance, and other tasks.
• Assists Engineering and Resort leadership in managing, coordinating, and evaluating property maintenance. Responsibilities include training employees, planning, assigning, and directing work, evaluating performance, addressing complaints, and resolving problems, all under the direct supervision of immediate leadership
• Perform routine inspections for safety, equipment performance, and quality assurance as needed.
• Lead the procurement and inventory process to ensure materials and tools are available on-site.
• Expertise in operating and troubleshooting plumbing, electrical, and HVAC systems.
• Experience in managing and using resort operations software and devices (HotSOS).
• Track, analyze, and interpret data reports to ensure smooth operations and proactive repairs.
• Ability to read and interpret technical data and O&M manuals.
• Skilled in troubleshooting all plumbing fixtures, including unclogging, repairs, and equipment replacement.
• Proficient in repairing walls, wall coverings, and ceilings through drywall patching, texturing, painting, and caulking.
• Experienced in troubleshooting and repairing appliances and electrical components.
• Ability to resolve mechanical equipment issues, such as elevators and water heaters, relevant to resort operations.
• Communicate professionally via radios, phones, emails, and verbal interactions.
• Perform maintenance and cleaning tasks as directed by resort management.
• Must follow safety guidelines and practices.
• Must be able to recognize and resolve potential hazards on the property.
• Safely use hand tools, power tools, and battery-powered tools, as well as any other tools required for the job.
• Ability to work using ladders, scaffolding, lifts, dust masks, and within confined or restricted spaces.
• Capable of understanding and addressing guest needs with positive interactions to reach solutions.
• Must comply with all CFI policies.
• Must represent Westgate Resorts professionally through appearance, attire, and behavior in accordance with the Team Member Handbook.
• Perform other tasks as assigned by resort operations leadership.
  
  

Qualifications

• High school diploma required.
• Minimum of 3 years of experience in Engineering/Maintenance/Trades operations in a resort or commercial environment.
• Technical training certification preferred.
• Written and verbal communication in English is expected.
• Must be detail-oriented with effective communication and interpersonal skills.
• Ability to adapt to various tasks, perform effectively under pressure, and meet deadlines consistently.
• Must have a valid driver’s license.
• Trade licenses preferred.
• Must be able to lift, move, push, or pull up to 50 pounds.
  
  

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs
  
  

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.