What are the responsibilities and job description for the Resort Services Operator position at Westgate Las Vegas Resort & Casino?
Company Description
Pay rate: $15 / hour - Use our Daily Pay benefit and get access to your pay as you need it.
Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.
Job Description
As a Resort Services Operator, you will play a crucial role in ensuring the satisfaction and comfort of our in-house guests. Your responsibilities will include providing friendly and positive service, managing incoming calls, and coordinating various tasks to enhance the overall guest experience.
As a Resort Services Operator, You Will
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Why Westgate?
Pay rate: $15 / hour - Use our Daily Pay benefit and get access to your pay as you need it.
Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.
Job Description
As a Resort Services Operator, you will play a crucial role in ensuring the satisfaction and comfort of our in-house guests. Your responsibilities will include providing friendly and positive service, managing incoming calls, and coordinating various tasks to enhance the overall guest experience.
As a Resort Services Operator, You Will
- Provide friendly, positive, and hospitable service to our in-house guests.
- Answer calls using the phone routing system.
- Route calls and take messages to the appropriate departments.
- Complete daily reports and records as required.
- Answer, screen, and route outside calls.
- Supply information to callers and record messages.
- Call back each guest who called to ensure completion of the request.
- Coordinate with the front desk via “Owner Forecast Grid” to ensure all owner villas are a priority and that there are adequate villas in the system for the night arrival.
- Input and manage timeshare villa status for the front desk.
- Be a liaison with the front desk daily for partial and full services and VIP lists.
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
- Must be able to lift up to 15lbs.
- 1 years of customer service experience in a call center environment or similar preferred.
- Must have excellent communication skills and be able to read, write, and speak English fluently.
- Must be able to work weekends and holidays.
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
- Required to pass a background check, drug test, and prove eligibility to work in the United States.
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Salary : $15