Workforce Schedule Hotel Manager

Company Description

ABOUT WESTGATE RESORTS

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

General Summary Of Duties:

The Workforce Scheduling Manager is responsible to creating and publishing work schedules, processing leave requests and managing timekeeping records for all departments in Hotel Operations.

Role and Responsibilities: (Includes but is not limited to the following)

• Collaborates with leadership on identifying opportunities to further optimize our workforce.
• Communicates and works with team members, department management, Team Member Services, Payroll and Accounting.
• Audits daily timekeeping and payroll reports and processes paperwork if needed.
• Processes all aspects of payroll for the Hotel Operations departments, providing a high-level attention to detail.
• Oversees and manages schedule processes and conducts all relevant internal audits.
• Develops and maintains effective communication to achieve improved productivity.
• Ensures compliance with union contract rules as it pertains to scheduling by seniority.
• Ensures compliance with company standards for FTE management and balances budget with performance and service levels.
• Assists with monitoring approved FTE levels for cost controls on a regular basis.
• Ensures team members paperwork, work schedules and payroll are completed and submitted in a timely manner.
• Assist and manage daily schedules to ensure proper staffing levels are met.
• Maintain a good attendance record.
• Manage data in property management system for efficiencies.
• Performs any other related duties as required or assigned.
  
  

Qualifications

Performance Requirements: (Knowledge, skills and abilities)

• Adequate professional experience of working within scheduling or information area.
• Excellent analytical skills, as a scheduling manager will be required to analyze information from a variety of sources which can be illustrated through the use of text, graphics, charts, and spreadsheet presentation of information in a concise and comprehensive manner.
• Ability to effectively work within a team with the ability to manage workload effectively.
• Excellent and strong negotiation and persuasion skills, to facilitate schedule management in line with service needs.
• Sound communication skills, both written and verbal.
• Adequate computer knowledge, including the use of spreadsheets and databases.
• Organization and self-management skills to manage and lead a project accurately and effectively.
• Ability to utilize information in order to foster the acceptance of change or development, and the ability to influence other regions to accept new practices.
• Ability to work with other department heads to create an interactive communication system that promotes openness and minimizes workplace conflicts.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions.
• Must have working knowledge of union contracts, Culinary and Teamsters.
• Ability to write procedural manuals, reports and correspondence.
• Ability to calculate figures and processing skills.
• Knowledge of (LMS) property management system is a distinct advantage.
• Communicate and training for managers and team members.
  
  

Additional Information

Experience Requirements

• Must have at least 5 years of management (department head level)
• Experience in the areas of Housekeeping, EVS, Front Desk, Bell Desk, Valet parking and other Hotel Operations departments is preferred.
• Must have a verifiable track record of successful business efficiencies and guest service record.
  
  

Education Requirements

• Minimum High School education and college degree preferred.
  
  

Desirables

• Ability to speak Spanish preferred.