What are the responsibilities and job description for the Front Desk Agent position at Westgate Resorts?
Company Description
ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Description
Register and check out guests in a friendly and professional manner utilizing computer/calculator while standing at the front desk. Maintain guest accounts to insure current/correctness at all times.
Role and Responsibilities: (Includes but is not limited to the following)
Register guests by input of information into computer and to assign them rooms to use during their stay.
Settle and check out guest accounts by inputting method of payments into computer to show how guests paid and release the room(s).
Post and balance room charges to guest accounts in order to keep these accounts current and correct at all times.
Answer phone calls from guests and provide assistance to the guests who has questions or problems with their room or account.
Qualifications
Performance Requirements: (Knowledge, skills and abilities)
- Ability to listen effectively, read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions, to provide clear direction/guidance and to communicate with other employees, management and guests.
- Social skills as demonstrated by the ability to listen and respond to employee, management or guest inquiries/concerns using a positive, clear speaking voice, answering questions and /or offering assistance, giving accurate information regarding plans, policy or procedures within guidelines.
- Ability to access and input information using a moderately complex computer system.
- Basic mathematical skills necessary to verify/balance reports and perform simple calculations.
- Cashiering skills necessary to receive/make change, record/verify charges and secure/balance a money bank.
- Ability to organize/prioritize work, meet deadlines, work with multiple interruptions and adapt instructions/directions from one assignment to another.
- Ability to maintain attendance in conformance with standards.
- Ability to maintain a neat, clean and well-groomed appearance.
Typical physical / mental demands
Ability to grasp, bend, lift and/or carry or otherwise move goods weighing a maximum of 25 lbs. on an intermittent basis and sufficient dexterity of hand in order to use office equipment including: computer keyboard, calculator, key machine, general office equipment and multi-line telephone.
Typical Working Condition:
Ability to stand, move and work throughout office area and/or sit at desk work station for the duration of the shift.
May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
Experience Requirements
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Education Requirements
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
