What are the responsibilities and job description for the Front Desk Agent position at Westgate Resorts?
Company Description
Starting pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.
About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.
Job Description
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:
As a Front Desk Agent, you will:
- Greet guests warmly upon arrival, facilitating smooth check-in procedures
- Efficiently register guests, ensuring accurate information and assigning suitable rooms
- Issue room keys and provide necessary instructions to the guest
- Manage telephone communications by transmitting and receiving messages professionally
- Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance
- Maintain up-to-date records of room availability and guest accounts for efficient management
- Handle billing procedures, including computing bills, collecting payments, and providing change
- Take reservations and confirm bookings promptly and accurately
- Record and post charges to guest ledgers, including room rates and additional services
- Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests
- Conduct nightly bucket checks to ensure guest satisfaction and comfort.
- Demonstrate active listening skills and provide effective solutions to guests' concerns and issues
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Qualifications
- Must be able to lift up to 15lbs and stand for long periods of time
- Must have excellent customer service skills
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Valid Drivers License
- Required to pass a background check, drug test, and prove eligibility to work in the United States
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
Salary : $16
