Front Desk Supervisor

Company Description

$18.00 / Hour - Use our Daily Pay benefit and get access to your pay as you need it.

On Property Parking Available at our NEW Eagles Landing Team Member Parking lot!

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Job Description

We are an organization that is built on the idea of service to others and on the idea of making dreams come true. You will lead our front desk team to ensure every guest's journey begins and ends with a positive and memorable impression of our resort.

As Front Desk Supervisor, you will:

• Supervise and train front desk agents to deliver top-notch customer service and operational excellence
• Handle guest inquiries, complaints, and requests promptly and professionally, ensuring a high level of guest satisfaction
• Oversee daily front desk operations, including check-in/check-out processes, room assignments, and reservation management
• Schedule and manage front desk staff, ensuring adequate coverage at all times
• Monitor and manage financial transactions, including room charges, payments, and cash handling
• Serve as the primary point of contact for front desk-related issues, facilitating effective communication between departments
• Conduct regular audits of front desk procedures and performance to ensure adherence to company standards and policies
• Address and resolve any operational or guest issues that arise, implementing solutions and preventing recurrence
• Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions
• Coordinate with housekeeping when VIP Guests arrive

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Proven experience in a supervisory role within the hospitality industry, preferably at the front desk
• Strong leadership skills with the ability to motivate and manage a team effectively
• Excellent customer service skills, with a focus on creating a welcoming and positive environment for guests
• Must be able to lift up to 15lbs and stand for long periods
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.