What are the responsibilities and job description for the Front Desk Supervisor position at Westgate Resorts?
Company Description
Starting pay rate: $21 / hour - Use our Daily Pay benefit and get access to your pay as you need it.
Situated just 2.5 miles from the world-famous Las Vegas Strip, the tropically landscaped Westgate Flamingo Bay Resort allows you the ideal opportunity to help create remarkable guest experiences in a fun and rewarding environment. As part of the Westgate Flamingo Bay Resort team, you will help provide guests a home away from home at our amazing resort that features complimentary scheduled shuttle service to the Las Vegas Strip and Westgate Las Vegas Resort & Casino.
Job Description
As a Front Desk Supervisor,
- Schedules and directs Front Office team members as needed.
- Serves as Manager of Duty in the absence of the General and Front Office Manager.
- Greets, registers, assigns rooms to guests and inputs information into property management system.
- Collects and posts security deposit as each guest checks in.
- Explain room charges to guest and accepts payment by cash, check or credit cards.
- Issues room keys.
- Checks guests out of property management and phone system.
- Answers all phone calls to the front desk and operator, transfers calls as needed.
- Turns on or restricts guest phones as needed.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.
- Remains aware of room occupancy and availability.
- Computes bills, collects payments, and makes change for guests.
- Handle and count cash and process credit card payments and credits.
- Makes and confirms reservations.
- Posts charges including rent, phone, and miscellaneous fees to guest folios.
- Able to listen and find solutions to guests problems.
- Balance all cash, credit card and other postings to the daily report at end of shift.
- Makes cash deposit in safe.
- Coordinate with housekeeping when VIP Guests arrive
- Train all new Front Desk personnel
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
Salary : $21
