What are the responsibilities and job description for the Housekeeping Manager - PM Shift position at Westgate Resorts?
Company Description
About Westgate Lakes Resort & Spa:
The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.
Job Description
As a Housekeeping Manager you will oversees daily housekeeping operations in accordance with corporate and resort guidelines. This position is responsible for supervising and motivating the housekeeping team, managing daily operations, and ensuring that all housekeeping services meet our quality and service standards.
As a Housekeeping Manager, you will:
- Supervise and motivate all housekeeping supervisors, including staffing, training, discipline, scheduling, and performance monitoring to ensure guest satisfaction.
- Assign duties to supervisors, inspect work for accuracy, neatness, and compliance with policies and procedures.
- Complete assigned projects and maintain written progress records.
- Communicate with guests and supervisors to address questions and provide clear direction. Organize, conduct, and attend meetings to exchange relevant information.
- Ensure regular attendance in accordance with company standards.
- Recruit, hire, train, and provide career development for housekeeping staff.
- Conduct performance evaluations and provide feedback to employees.
- Respond promptly and courteously to guest requests and follow up to ensure guest satisfaction.
- Maintain a professional image through appearance and dress.
- Adhere to company philosophies, policies, and procedures, effectively communicating them to subordinates.
- Conduct training on safety, security, department procedures, and service guidelines.
- Perform other duties as assigned, including assisting with room cleaning when short-staffed.
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Qualifications
- Must be able to lift 35lbs and work in outdoor weather conditions.
- Valid Driver’s License
- Excellent guest service skills required.
- Extensive knowledge of cleanliness operations
- Minimum of one year of experience in housekeeping management
- Must be flexible to work weekends and holidays.
- Must be highly proficient in speaking, reading, and writing English. Must have intermediate to advanced computer skills such as data entry, email management, and Microsoft Office (Excel, Word, and Outlook). Prior experience with HotSOS, property management system highly preferred.
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
- Required to pass a background check, drug test, and prove eligibility to work in the United States
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
