What are the responsibilities and job description for the Quick Service Manager position at Westgate Resorts?
Company Description
About Westgate Branson Woods Resort: Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Woods Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Woods team.
Job Description
Supervise Marketplace and ice cream shop staff to include training, selection, counseling and discipline. Assign and instruct all personnel in details of work. Ability to exercise judgment and implement control over the performance of staff. Provide detailed training to all staff specific to compliance responsibilities to food handling and alcohol sales.
Duties
- Supervise Marketplace and ice cream shop staff to include training, selection, counseling and discipline.
- Ensure staff scheduling is adequate to provide superior service.
- Ensure guest satisfaction.
- Complete, analyze and forecast total revenue and expense on a regular basis.
- Maintain par level inventories consistent with other department guidelines
- Order and schedule deliveries of Food, Merchandise items and supplies from approved vendors within company purchasing procedures.
- Ensure adherence to product ordering, receiving, and stocking procedures consistent with department policies.
- Oversee and coordinate work of the entire staff engaged in executing Guest Service, preparing meals and beverages to ensure adherence to recipes and quality standards.
- Ensure the proper quantity and control of food, beverage, and store supplies to include cost controls, quality control, inventory accuracies and rotating stock.
- Completes/maintains monthly inventories with accuracy per established procedure.
- Ensures staff opening/closing outlet procedures, maintains current documents checklist.
- Analyze reports and assists with forecasts/budgets.
- Ensure adherence to alcohol beverage controls per company and department policies.
- Submits POS system program changes per department procedures.
- Other duties as assigned.
- Coordinate the daily responsibilities of the department. Hire, train, supervise and schedule staff to ensure quality standards are met for food, service, cleanliness and merchandising.
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.
Qualifications
- Manager's Food Handling certificate.
- SMART alcohol certification as required locally.
- High school diploma or general education degree GED.
- The Team Member must regularly lift and/or move up to 50 pounds.
- Follow instructions without close supervision.
- Must be able to work weekends and holidays as needed.
- Required to pass a background screen, drug test, and prove eligibility to work in the United States.
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
