What are the responsibilities and job description for the R&S Book Teller position at Westgate Resorts?
Company Description
ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Description
General Summary Of Duties:
Accept and produce wages from customers and cash accountability thereof.
Role and Responsibilities: (Includes but is not limited to the following)
1. Write wagering tickets: Obtain betting information verbally from customer and type it on the keyboard of the computer terminal.
2. Answering multi-line telephone and obtaining betting information, types on to keyboard of computer terminal to generate wagering ticket.
3. Using calculators, paper clips, rubber bands and currency wrappers, counts, clips and wraps currency to balance cash with computer dollar amount of generated wager tickets.
Qualifications
Performance Requirements: (Knowledge, skills and abilities)
1. Ability to apply basic mathematics to total multiple wagers, to collect currency and to balance cash.
2. Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger, collect accurate information and solve customer concerns. This involves listening to the nature of the concern, demonstrating empathy with the customer and proving positive and proactive solutions.
3. Ability to read, speak, write and understand the English language in order to comprehend State Gaming regulations and Departmental/Hotel rules/regulations and communicate with other employees.
4. Ability to understand verbal English to understand verbal requests from supervisor and guests.
5. Ability to understand written English to read any caution or safety notices.
6. Ability to understand verbal English in case of emergency situations.
7. Ability to operate computerized betting terminal, calculator and multi-line telephone in order to complete Race Book transactions.
8. Ability to remain alert throughout the duration of shift.
9. Ability to perform tasks requiring reaching and stooping.
10. Ability to maintain attendance in conformance with standards.
11. Ability to maintain a neat, clean and well-groomed appearance.
Typical physical / mental demands
Ability to stand and work 50% of shift. Ability to sit and work 50% of shift.
Typical Working Condition:
Ability to work in unfavorable conditions which can occasionally be hot, wet, noisy and dark.
May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
Experience Requirements
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Education Requirements
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
