Resort Experience Supervisor

Company Description

Pay Rate: $17 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.

Job Description

Manages team members in the Resort Experience department. 

As a Resort Experience Supervisor, you will,

• Responsible for communicating and working with Westgate vendors such as Resort Recreation and Tourism
• Manage and Facilitate products and services for Activities/ Events.
• Coordinate activity and special event programs using themed concepts.
• Assist in set-up and breakdown for special events.
• Organize and update department files.
• Plan parties for owners, guests, and team members.
• Formulate an environment, which will increase team members' morale, and motivation, and promote team spirit.
• Take charge of the department in the absence of the director.
• Purchase and pick up supplies and equipment when necessary.
• Order, inventory, and distribute logo merchandise and sports equipment.
• Prepare daily and monthly records and procedures for logo merchandise, marketing materials, and other purchases in accordance with CFI and Westgate Resorts accounting.
• Collect daily written reports about the Fitness Center and Game Room.
• Organize vendor reports and collect monthly payments.
• Write up subordinate team member performance evaluations; ability to enforce disciplinary procedures.
• Attend manager meetings and participate in team member orientation tours.
• Power and responsibility to cancel various activities when weather or other conditions pose a safety hazard to participants.
• Cooperates with recreation and non-recreation personnel.
• Team leader for the Resort Experience Department regarding resort service standards.
• Contact person for entertainment regarding special events.
• Stock special event supplies on a weekly basis.
• Performs weekly inspections of recreational sites.
• Replacement of nets, repairing and repainting equipment as needed.
• Contact person for contractors regarding repairs and replacement of recreational courts, playground, dock, fitness center, etc.
• Responsible for collecting and recording bike log information.
• Ability to design, create, and upkeep decorations.
• Coordinate Team Member Safety Training
• Maintain Safety Training Compliance Records.

Qualifications

• Current Driver's license
• First Aid & CPR, preferred
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 - 50 pounds
• Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.