Resort Experience Supervisor

Company Description

Pay rate: $17 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

On Property Parking Available at our NEW Eagles Landing Team Member Parking lot!

About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Job Description

Coordinates comprehensive recreation programs and special events at resort by performing the following duties.

As Resort Experience Supervisor, you will:

• Responsible for communicating and working with Westgate vendors such as Resort Recreation and Tourism
• Manage and Facilitate products and services for Activities/ Events
• Coordinate activity and special event programs using themed concepts
• Assist in set-up and breakdown for special events
• Organize and update department files
• Plan parties for owners, guests, and team members
• Formulate an environment, which will increase team members' morale, and motivation, and promote team spirit
• Take charge of the department in the absence of the director
• Purchase and pick up supplies and equipment when necessary
• Order, inventory, and distribute logo merchandise and sports equipment
• Prepare daily and monthly records and procedures for logo merchandise, marketing materials, and other purchases in accordance with CFI and Westgate Resorts accounting
• Collect daily written reports about the Fitness Center and Game Room
• Organize vendor reports and collect monthly payments
• Write up subordinate team member performance evaluations; ability to enforce disciplinary procedures
• Attend manager meetings and participate in team member orientation tours
• Power and responsibility to cancel various activities when weather or other conditions pose a safety hazard to participants
• Cooperate with recreation and non-recreation personnel
• Team leader for the Resort Experience Department regarding resort service standards
• Contact person for entertainment regarding special events
• Stock special event supplies on a weekly basis
• Performs weekly inspections of recreational sites
• Repair and repaint equipment as needed
• Contact person for contractors regarding repairs and replacement of recreational courts, playground, dock, fitness center, etc
• Responsible for collecting and recording bike log information
• Ability to design, create, and upkeep decorations
• Coordinate Team Member Safety Training
• Maintain Safety Training Compliance Records

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• One to two years related experience and/or training
• Strong interpersonal skills to collaborate effectively with others
• High energy, enthusiasm, and dedication to the role
• Must be able to lift 50lbs and work in outdoor weather conditions
• Must be able to work weekends and holidays as needed
• Must have a valid driver’s license to drive company golf carts
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.