Risk and Safety Specialist

Company Description

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

General Summary Of Duties:

Seeking a highly motivated, detail-oriented, and customer-focused individual to join our dynamic growing team. Under the general supervision of the Vice President of Risk Management, the Risk & Safety Specialist assists in the execution of risk mitigation, claims, safety and administrative assistance within WGLV’s Risk Management Department.

Qualifications

Role and Responsibilities: (Includes but is not limited to the following)

Risk Management Administration:

Review on a daily basis all incidents for the property from the Risk Management Information System.

Set up claim files and attach all pertinent documents.

Perform additional investigation as needed.

Perform all functions of administration in support of the Risk Management office: answer phones call, assisting claimants/guest, perform office duties, ordering supplies.

Claims Administration:

Property Claims

• Primary responsibility for handling all claims of property damage.

• Document and gather loss information in accordance with company and insurance carrier’s procedures.

• Assess whether loss amount triggers submission to company’s property insurance carrier and/or if claim against a responsible third- 
  party is available.

• Work with assigned claims adjuster to substantiate loss and coordinate payment.

General Liability Claims

• Primary claims handling of general liability claims with supervision from the Claims Manager.

• Gathers statements from witnesses, claimant and premises operator on all customer related incidents involving claimed injuries.

• Corresponds with assigned claims adjuster, gathers and provides additional information as requested by the assigned adjuster.

• Complete Risk Assessments following guest and Team member incidents.

  Workers’ Compensation Claims

• Assist in the claims handling of workers’ compensation claims as needed in the Worker’s Compensation Claims Manager’s  
  absence.

• Coordinate with assigned claims adjuster, TMS Business Partner, to provide wage/employment verification in addition to all other
  information requested by the claims adjuster.

• Corresponds with injured team member and acts as point of contact to coordinate return to work, leave request, or other
  accommodations.

Safety Administration:

Safety

• Assist with WGLV’s floor safety program by performing COF measurements on quarterly basis in various guestrooms, public
  walkways and venues.  Provide training to departments on proper use and products to be used on all walking hard surfaces. 
  Perform immediate testing for claims involving slip and falls. .

• Support the Safety Manager and the Company Safety Program. Provide recommendations to the Safety Manager regarding coverage needs or gaps identified.  

• Work with asset managers and restaurant operators to update property statement of values.

Insurance Coverage Administration

• Track and ensure all tenants leasing company owned property have adequate insurance coverage subjectivities per lease
  agreements.

• Ensure all company owned property have adequate insurance coverage subjectivities consistent with applicable loan or banking
  covenants.

• Provide claims data and loss runs, identify loss trends to provide actionable steps for management team to minimize loss exposure.

• Maintain and track certificates of insurances for all vendors, contractors and tenants.

• Fulfill requests for certificates of insurance as required under applicable contracts and agreements. 

Performance Requirements: (Knowledge, skills and abilities)

 Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance. Ability to relate to all levels of management and team members in verbal/written form. Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgment and adapt instructions/directions from one assignment Answer the multi-line telephone and provide information as needed. Ability to access and input information using a moderately complex computer system.

Bi-Lingual preferred. 

Experience  Requirements:

At least 2- 3 years of experience in a Risk Management, Safety and Claims handling position within the hospitality, gaming and food service industry.