What are the responsibilities and job description for the Security & Safety Director position at Westgate Resorts?
About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.
As a Safety and Security Director, you will:
- Implementation and management of government mandated safety and security programs (such as blood borne pathogen and hazardous communications training)
- Organization and management of all department generated records
- Establish daily procedures and responsibilities for Safety & Security personnel
- Conduct routine safety and security inspections and administer an on-going safety inspection program
- Direct and/or conduct internal criminal and civil investigations and act as a liaison to Law Enforcement and Emergency Services Personnel
- Act as a contact person and liaison to OSHA and/or any government health/safety organization
- Coordinate and/or instruct employee health, safety and security training programs in cooperation with the corporate division of risk management, and the Regional Director of Security
- Manage any interdepartmental Safety & Security programs
- Fulfill the duties of any subordinate manager and hourly employee in their absence
- Act on behalf of the Regional Director of Security or any other representative of the corporation as directed
- Act as a task force coordinator for any event requiring esoteric or additional security services (such as dignitary protection or special events)
- Act as facilitator and chairman of the Occupational Safety and Health Committee
- Maintains an effective driver training and licensing program for drivers of company gas and non-gas operated vehicles
- Implements safety inspection programs
- Attend and participate in meetings of: Operational, Staff, Business, Executive, Safety Committee, and Risk Management
- On call and available to respond to incidents 24 hour a day
- Respond to critical incidents and assume control of incident scenes
- Administer progressive disciplinary actions to subordinate employees as required under corporate policy
- Responsible for interact/assist guest and employees
- Coordinate the field training for new officers
- Ensure subordinates perform their duties in accordance with corporate policies and state law regulating the activities of the security officers
- Ensure all officers are compliance with state laws, regulations, and licensing
- Oversee operation and maintenance of security systems, electronic lock security, and key control access systems
- Respond to fire/burglar alarms
- Responsible for the resort surveillance (vehicle/foot), including pools, restaurant and all venues
- Responsible for maintaining, data collection, and reporting for Tour Guard System
- Manages the Lost & Found Department
- Responsible for the departmental budget
To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values:
- Integrity
- Passion
- Work Ethic
- Directs and coordinates the activities of six or more-line employees
- Current or past certification and experience as a public safety official (Law Enforcement or Fire Service) is preferred
- Must be able to work any shift, (day or night) in all weather conditions, and be on call and available 24 hours
- Fifth year college or university program certificate; or at least four years related experience and/or training; or an equivalent combination of education and experience
- Additional certification from a government approved public safety training facility
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
- Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
