What are the responsibilities and job description for the eCommerce Customer Service Representative position at Westin Furniture?
Benefits :
401(k) matching
Dental insurance
Health insurance
Vision insurance
We’re looking for an energetic, sharp-minded, and customer-focused professional to join our growing furniture company! As a Customer Service Representative , you will be the go-to expert for all product-related inquiries, assisting customers across various e-commerce marketplaces . You’ll handle customer concerns, process returns and replacement parts, and ensure a seamless shopping experience. This is a high-volume Customer Service center role , ideal for a self-starter who thrives in a fast-paced environment.
Key Responsibilities :
Provide top-notch customer service via phone, email, and e-commerce platforms .
Address inquiries related to product parts, orders, returns, damage claims, and replacements.
Process customer requests efficiently and accurately , ensuring a smooth resolution.
Research and coordinate replacement parts for damaged or missing items.
Track order status and professionally relay updates to customers.
Handle complaints with professionalism, offering solutions and alternatives in a timely manner.
File damage claims with carriers and follow up to ensure resolution.
Assist with additional work-related duties as needed.
What We’re Looking For :
Proficiency in Microsoft Office (Excel, Word, Outlook) and email management .
Exceptional communication skills – both written and verbal.
Strong multitasking and time-management abilities , with the ability to prioritize tasks.
Detail-oriented mindset – precision and accuracy are key.
A proactive, problem-solving approach to customer concerns.
Previous experience in customer service, e-commerce, or a call center is a plus.
If you’re a team player who thrives in a dynamic environment and loves providing outstanding customer support, we’d love to hear from you!
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a eCommerce Customer Service Representative?
Sign up to receive alerts about other jobs on the eCommerce Customer Service Representative career path by checking the boxes next to the positions that interest you.
