What are the responsibilities and job description for the Front Office Manager (Salaried) position at Westin Hapuna Beach Resort?
Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.
At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.
Band 5
MKR Front Office Manager
JOB OVERVIEW:
Responsible for the quality of service provided to guests and all visitors of the resort. Establish department policies, procedures and standards. Manage, coordinate and supervise the activities at the front desk, concierge, lobby and bell service and reservations. Ensure staff is properly trained and adheres to safety policies and procedures. Prepare the annual department operating and CIP budget and reports on forecasting, occupancy, department budget, etc. Respond and resolve guest complaints or concerns.
ESSENTIAL JOB FUNCTIONS:
1. Prepare annual operating and CIP budget.
2. Establish department policies, procedures and standards.
3. Manage the department following company policies, procedures, terms, and conditions of the CBA.
4. Oversee the daily operation of the front desk, concierge, lobby/bell service and representation to ensure that quality and service standards are followed.
5. Ensure safety training and standards are maintained and followed.
6. Review, approve and verify department payroll.
7. Hire, supervise, train, evaluate, counsel and discipline department staff.
8. Responsible for schedules, labor cost, and department operating expense.
9. Investigate, document and respond to guest complaints in a timely manner.
10. Respond to emergencies on the resort premises following established procedures.
11. Promote the resort, facilities and services.
12. Maintain and control current and future room inventory, upgrades and special request.
13. Ensure special guest request are communicated to the appropriate department and handled properly.
14. Perform other related duties as assigned or required.
SECONDARY JOB FUNCTIONS:
1. Conduct regular department meetings.
2. Attend resort management meetings.
3. Maintain department bulletin boards.
4. Order and inventory supplies.
5. Assist in servicing guests as needed.
6. WorkingConditions:
7. Work in normal office conditions
8. Work in open area of the front desk, hotel lobby and bell desk area.
9. Work Hours:
10. Able to work hours and days set by Hotel or General Manager.
11. Able to work long and irregular hours.
12. Able to work over 40 hours per week.
Equipment Use:
1. Proficient in the use of a computer and with the resort’s word, spreadsheet and other required.
2. Telephone and radio
3. Various office equipment including but not limited to calculators, photocopiers, and facsimile machines.
4. Automated External Defibrillator
5. Mental and Physical Demands:
6. Able to prioritize and organize workload to ensure deadlines are met.
7. Require considerable walking and standing to oversee the front office operations.
8. Must be able to respond to emergencies on the resort and the ability to remain calm and make sound decisions.
9. Ability to work under pressure, manage stressful situations, and multi-task
10. Communication Demands:
11. Must be able to effectively communicate in person, over the phone or in writing with guests, employees or vendors.
12. Effectively disperse information at meetings or to affected employees and departments.
13. Must be able to train employees, write procedure manuals, notices and memos.
14. Minimum Qualification Requirements:
15. Three years or more work related experience.
16. Must be pleasant, smiling, and friendly.
17. Health Department TB clearance if required to serve beverage.
18. Skills to effectively supervise and manage the department and meet goals.
19. Ability to investigate and resolve complaints promptly.
20. Ability to analyze financial information.
21. Driver’s License, preferred.
We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.
At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.
Band 5
MKR Front Office Manager
JOB OVERVIEW:
Responsible for the quality of service provided to guests and all visitors of the resort. Establish department policies, procedures and standards. Manage, coordinate and supervise the activities at the front desk, concierge, lobby and bell service and reservations. Ensure staff is properly trained and adheres to safety policies and procedures. Prepare the annual department operating and CIP budget and reports on forecasting, occupancy, department budget, etc. Respond and resolve guest complaints or concerns.
ESSENTIAL JOB FUNCTIONS:
1. Prepare annual operating and CIP budget.
2. Establish department policies, procedures and standards.
3. Manage the department following company policies, procedures, terms, and conditions of the CBA.
4. Oversee the daily operation of the front desk, concierge, lobby/bell service and representation to ensure that quality and service standards are followed.
5. Ensure safety training and standards are maintained and followed.
6. Review, approve and verify department payroll.
7. Hire, supervise, train, evaluate, counsel and discipline department staff.
8. Responsible for schedules, labor cost, and department operating expense.
9. Investigate, document and respond to guest complaints in a timely manner.
10. Respond to emergencies on the resort premises following established procedures.
11. Promote the resort, facilities and services.
12. Maintain and control current and future room inventory, upgrades and special request.
13. Ensure special guest request are communicated to the appropriate department and handled properly.
14. Perform other related duties as assigned or required.
SECONDARY JOB FUNCTIONS:
1. Conduct regular department meetings.
2. Attend resort management meetings.
3. Maintain department bulletin boards.
4. Order and inventory supplies.
5. Assist in servicing guests as needed.
6. WorkingConditions:
7. Work in normal office conditions
8. Work in open area of the front desk, hotel lobby and bell desk area.
9. Work Hours:
10. Able to work hours and days set by Hotel or General Manager.
11. Able to work long and irregular hours.
12. Able to work over 40 hours per week.
Equipment Use:
1. Proficient in the use of a computer and with the resort’s word, spreadsheet and other required.
2. Telephone and radio
3. Various office equipment including but not limited to calculators, photocopiers, and facsimile machines.
4. Automated External Defibrillator
5. Mental and Physical Demands:
6. Able to prioritize and organize workload to ensure deadlines are met.
7. Require considerable walking and standing to oversee the front office operations.
8. Must be able to respond to emergencies on the resort and the ability to remain calm and make sound decisions.
9. Ability to work under pressure, manage stressful situations, and multi-task
10. Communication Demands:
11. Must be able to effectively communicate in person, over the phone or in writing with guests, employees or vendors.
12. Effectively disperse information at meetings or to affected employees and departments.
13. Must be able to train employees, write procedure manuals, notices and memos.
14. Minimum Qualification Requirements:
15. Three years or more work related experience.
16. Must be pleasant, smiling, and friendly.
17. Health Department TB clearance if required to serve beverage.
18. Skills to effectively supervise and manage the department and meet goals.
19. Ability to investigate and resolve complaints promptly.
20. Ability to analyze financial information.
21. Driver’s License, preferred.
We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.
