What are the responsibilities and job description for the Banquet Manager position at Westin La Paloma Resort & Spa?
The Banquet Manager will supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Responsible for the daily operations of the Banquet area. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses.
Responsibilities
- Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.
- Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.
- Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality, and hospitality.
- Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.
- Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.
- Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.
- Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.
- Comply with attendance rules and be available to work on a regular basis.
Education and Experience
- More than two years of post-high school education.
- Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).
- Hotel experience preferred.
