What are the responsibilities and job description for the Director of Outlets position at Westin La Paloma Resort & Spa?
The Director of Outlets oversees all food and beverage outlets within the hotel which may include may include high-volume restaurants, lounges, coffee bars, or banquet facilities.
Responsibilities
- Responsible for short- and long-term planning and the management of the hotel outlet operations in the front and back of the house.
- Develop and recommend the budget, concepts and objectives and manage within those approved plans.
- Implement and maintain food & beverage sales/marketing programs.
- Direct and oversee development of employees.
- Hire, train, empower, coach and counsel, performance and salary reviews.
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations.
- Coordinate outlet operations with other hotel departments to ensure efficient guest service.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and employee satisfaction.
- Exercise quality control for both food and beverage.
- Maintain brand standards of service and ensure their implementation.
- Perform daily walk-through to ensure full compliance with Department of Health regulations and Brand Corporate standards.
- Strive to score 95 and above in outlets during State Health inspections.
- Stay current with Food and Beverage Market trends.
- Other duties as assigned by the leader
Experience
- Bachelor?s degree in Hospitality or Restaurant Management.
- Minimum 2 years? experience of multiple outlet leadership experience.
Licenses/Certifications
Must have TIPS and Food Safety certifications.
