Lobby Ambassador

The Lobby Ambassador serves as the first point of contact for guests, ensuring they receive a warm and inviting welcome from the moment they enter the hotel. This role is responsible for greeting guests, offering a welcome drink, and providing directions to various hotel amenities and services. As a highly visible and customer service-driven position, the Lobby Ambassador must have an outgoing and personable demeanor to create an exceptional first impression and set the tone for a memorable stay.

Responsibilities

• Welcome guests warmly and offer a welcome drink.
• Provide directions and assist with wayfinding.
• Engage with guests, answer inquiries, and offer recommendations.
• Identify and assist guests needing extra attention.
• Maintain a clean, inviting lobby atmosphere.
• Assist with special requests like transportation and local information.
• Ensure brand standards and exceptional service at all times.
• Recognize VIP guests and provide tailored service.
• Manage lobby traffic.
• Communicate hotel events and promotions to guests.
• Assist with light luggage and coordinate with bell services.
• Maintain ambiance through music, lighting, and cleanliness.
• Gather guest feedback and share insights with management.

Education and Experience

• Customer service experience, preferably in hospitality.
• Strong interpersonal and communication skills.
• Outgoing, professional, and service-driven personality.
• Ability to multitask in a fast-paced setting.
• Flexible availability, including weekends and holidays.
• Multilingual skills, tech-savviness, conflict resolution abilities, and social media awareness preferred