What are the responsibilities and job description for the Hotel Front Office Manager position at Westin Mt Laurel?
Overview
We are seeking a dedicated and experienced Hotel Front Office Manager to oversee the daily operations of our front desk team and ensure exceptional guest experiences. This role is vital in maintaining the high standards of hospitality that our hotel is known for. The ideal candidate will possess strong leadership skills, a passion for guest services, and the ability to manage various front office functions efficiently.
Job Responsibilities:
- Respond and follow up to all guests' requests, problems and complaints in an attentive, courteous and efficient manner.
- Monitor all V.I.P.'s and special guest requests.
- Maximize room revenue and occupancy by reviewing status daily.
- Analyze rate variance, monitor credit report and maintain close observation of daily house count.
- Monitor selling status of house daily, i.e. flash report, allowances, close the house as needed, etc.
- Review front office staff's worked hours for payroll compilation and submit to accounting on a timely basis.
- Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
- Ensure that no-show revenues are maximized through consistent and accurate billing.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Work closely with accounting on follow-up items, i.e., rejected credit cards, employee-cashiering discrepancies, etc.
- Create S.O.P.'s and revise existing ones as needed.
- Review daily Front Office work and activity reports generated by Night Audit.
- Motivate, coach, counsel, develop and discipline all front office personnel.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
- Focus the Front Office Department on their role in contributing to the guest satisfaction and audit scores.
- Attend all required hotel meetings and training.
- Perform other duties as requested by management.
Job Requirements
- Minimum 2 year’s experience as Front Office Manager required.
- Must work weekends, holidays, and be flexible to work AM/PM/Night Audit shifts according to business demands
- The position requires effective time management and strong leadership communication skills.
Join our team as we strive to deliver outstanding hospitality experiences to our guests!
EOE/M/F/D/V
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overnight shift
Work Location: In person
Salary : $60,000
