What are the responsibilities and job description for the Front Desk Agent Lead position at Westin Nanea Ocean Villas?
Where great benefits lead to a life fulfilled.
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
Where each associate at the Westin Nanea Ocean Villas is offered great perks & incentives.
- Free daily meal and associate cafeteria
- Complimentary soft drinks, coffee and tea
- Monthly and quarterly celebrations and awards
- Company branded hats for outdoor associates
- Free work shoes every 6 months (select departments)
- Discounted bus pass
- Discounts to onsite spa and food outlets
- Community service opportunities
Where you can make a difference.
- Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
- Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
- Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
- Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
- Answers telephone calls and routes calls to the proper department as applicable.
- Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
- Assists management with training new associates or hourly duties as needed.
Where your skills help you make a difference.
- Must be able to work a variable schedule, including complete weekend and holiday availability
- Must have great customer service skills – all our positions come into contact with guests!
Where we celebrate and cultivate connections.
- Marriott Vacations Worldwide was Recently Ranked #1 on the Newsweek Top 100 Most Loved Workplaces!!
Follow us on social media!
- Instagram: @marriottvacationsworldwide
- Facebook: Marriott Vacations Worldwide
- X: @marriottVAC
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world. As a leader in leisure travel, we take pride in delivering meaningful moments while having fun and growing our skills—and you can too!
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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Job Type: Full-time
Pay: $34.70 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Food provided
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
Ability to Commute:
- Lahaina, HI 96761 (Required)
Work Location: In person
Salary : $35
