Demo

Banquet Server

Westin Washington Dulles Airport
Herndon, VA Full Time
POSTED ON 2/17/2025
AVAILABLE BEFORE 5/11/2025

Major Responsiblities :

  • Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly

environment which includes greeting and acknowledging every Guest, maintaining outstanding

standards, solid product knowledge and all other components of Guest Service.

  • Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our
  • guests at all times, take pride in representing AURO Hotels professionally with our guests and

    assuring that all transactions with guests are handled in a legal and ethical manner.

  • Understands and apply all property safety and security procedures to maintain a secure and safe
  • environment for associates and guests at all times. In the event of an accident or emergency,

    gets medical attention if necessary and contacts the GM or Human Resources immediately.

  • Maintains a favorable working relationship with all company associates to foster and promote a
  • positive working environment.

    Essential Job Functions :

  • Ensure guest satisfaction through meeting room cleanliness and attention to guests' needs.
  • Ensure that a high level of sanitation and cleanliness is maintained before, during and after each
  • shift.

  • Be able to read a Banquet Event Order and know how to complete setup. Expected to assist in
  • banquet functions when needed as a lead server / co-captain.

  • Set tables in assigned area correctly and uniformly using clean, pressed linen (without rips,
  • stains or tears), clean silverware, clean china with no chips of cracks and clean glassware.

    Properly clean and fill table condiments (salt, pepper, sugar, breadbaskets, etc.).

  • Know the menu for each function and be able to explain the major ingredients and preparation
  • methods for each item served.

  • Keep station neat and clean during service. Constantly patrol assigned station, exchanging
  • ashtrays, refilling water and coffee, removing service items and condiments per established

    policies and procedures. Check on the guests.

  • Assist the lead server / captain in breaking down tables, buffet or other special food service
  • tables and equipment.

  • Setup; serve and / or breakdown coffee breaks, receptions and other functions as assigned,
  • following standard procedures and policies.

  • Complete any assigned side work; such as refilling condiments, sorting linen, hanging / storing
  • drapes, cleaning / storing serving equipment, etc.

  • Assist managers and lead servers / captains in setting up the functions and enforce all policies
  • and procedures. Extend courtesy and goodwill to everyone at all times.

    Other Duties and Responsibilities

  • Complies with Company Standards of Service as outlined for AURO Hotels.
  • Projects a favorable image of AURO Hotels to the public at all times.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with
  • established company policies and procedures to achieve the overall objectives of this position.

  • Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
  • Completes Departmental, AURO Hotels and Brand standards training as assigned.
  • Maintains a clean and neat appearance at all times.
  • Must be able to work flexible work hours / schedule including evenings, weekends and holidays.
  • Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic
  • beverages to minors and intoxicated guests to ensure all laws are being followed.

  • Nothing in this job description restricts management's right to assign or reassign duties, work
  • hours and / or responsibilities for this job at any time.

    Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

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