What are the responsibilities and job description for the Cocktail Server - COMO Social Club position at Westin Woodlands?
Overview
The Cocktail Server will be responsible of serving food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.
Responsibilities
- Take orders for and serve all food and beverage requests, using suggestive selling techniques. Clear tables during service.Control guest checks and secure proper payment.
- Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor.
- Maintain proper condition and cleanliness of dining areas and servicing equipmentWork in a cooperative and friendly manner with fellow employees, set a positive example.
- Provide the highest level of guest service to the hotel’s clients.
- Maintain professional attire and personal hygiene.
- Maintain a clean, neat and orderly work area.
- Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
- Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques.
- Promptly report substandard (unsafe) conditions to Supervisor.
- Promptly report accidents, injuries, property damage or loss to Supervisor.
- Inform management promptly of any work-related problems or guest complaints.
- Promote the hotel through goodwill, courtesy and a positive attitude.
- Attend all scheduled training classes and meetings.
- Continue to learn and grow in your position.
- Perform any reasonable request as assigned or directed by management.
- Provide for a safe work environment by following all safety and security procedures and rules.
- Assist person(s) with a disability.
- Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees.
- Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including; nights, weekends and holidays.
#WestinWoodlands
Qualifications
- High school or equivalent education preferred.
- Two years of experience as food server in full service restaurant is required.
- Marriott or similar branded, full service hotel experience preferred.
