F&B Supervisor - The Westin at The Woodlands

Overview

The Food and Beverage Supervisor is responsible for assisting the F&B management team with overseeing assigned outlets, train and inspect the performance of staff, ensuring that all procedures are completed to the hotel standards. Assist where necessary to ensure optimum service to guests. Continually exemplify the attributes of property leadership corresponding to the culture of The Westin at The Woodlands, while leading through a hands-on, lead-by-example style that creates and fosters a positive work environment.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of:
  • All liquor brands, beers and non-alcoholic selections available to the outlet.
  • The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  • Designated glassware and garnishes for drinks.
  • All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
  • Daily menu specials.
  • Guest room layout, locations and room numbers/names.
  • Manual system procedures.
  • Daily house count, arrivals/departures, VIPs.
  • Scheduled in-house group activities, locations and times.
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Check storage areas for proper supplies, organization and cleanliness. Complete requisition for additional supplies needed and submit to Manager. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
• Requisition linens/skirting required for business and assign staff to transport such to outlet.
• Meet with the Chef to review daily specials items; update board throughout shift.
• Ensure that assigned staff reports to work; document any late or absent employees.
• Coordinate breaks for assigned staff.
• Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.
• Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
• Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
• Inspect table/set-ups; check for cleanliness, neatness and agreement with guest's order and departmental standards; rectify deficiencies with respective personnel.
• Ensure that all orders are delivered within designated timelines.
• Assist staff with their job functions to ensure optimum service to guests.
• Answer phone within 3 rings, using correct salutations and telephone etiquette.
• Monitor and ensure that all tables/trays are removed from tables according to department procedures.
• Assist in taking guests' orders, following specified procedures, as necessary to ensure department standards.
• Access all functions of the P.O.S. system in accordance to specifications. Restock journal tape and change ribbons as needed.
• Organize, coordinate and direct staff in set-up, service and breakdown of hospitalities in accordance with departmental standards; follow up on special arrangements with respective personnel.
• Check bar set-ups, buffet/reception tables and coffee breaks for cleanliness, attractiveness and layout; ensure agreement with function order and department standards; resolve any problems. Ensure replenishment of items as specified and requested by group contact.
• Organize, coordinate, direct staff in set-up, delivery and retrieval of amenities in accordance with departmental standards.
• Ensure all closing duties for staff are completed before staff sign out.
• Provide feedback on staff performance to Manager. Report disciplinary problems to Manager and participate in the counseling of employees if appropriate.
• Foster and promote a cooperative working climate, maximizing productivity and associate morale.
• Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs in the outlets.
• Complete all paperwork and closing duties in accordance with departmental standards.
• Review status of assignments and any follow-up action with Manager and/or on-coming Supervisor.

Additional Duties & Responsibilities:

• Complete and direct scheduled inventories.
• Prepare weekly schedule as assigned.
• Assist with payroll duties as assigned.
• Attend designated meetings, menu and wine tastings.
• Interview Restaurant applicants as scheduled by manager.
• Stock supplies.
• Relieve staff and follow all designated job functions as such.
• Expedite on floor or in Kitchen as business demands.
• Complete departmental filing.

Qualifications

• Previous Food and Beverage experience in a fast-pace and high volume restaurant
• Knowledge of various food service styles (i.e., French service, tableside flambé service, butler style service).
• Provide legible communication.
• Compute basic arithmetic.
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Works cohesively with co-workers as part of a team.
• Works with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ascertain departmental training needs and provide such training.
• Direct performance of staff and follow up with corrections when needed.
• Suggestively sell
• Work flexible hours including nights, weekends, and holidays.

Experience, Education, & Licensure:

• State food handler and TABC certification required.
• High school graduate or equivalent vocational training certificate, some college.
• Certification of previous training in liquor, wine and food service.
• Previous  training is a plus.

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