Server - Sorriso Modern Italian Kitchen

Overview

The Server will be responsible of serving food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.

Responsibilities

• Take guests orders using POS system and serve all food and beverage requests, using suggestive selling techniques.
• Clear tables during service.
• Control guest checks and secure proper payment.
• Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor.
• Wipe down surfaces and maintain proper condition and cleanliness of dining areas and servicing equipment.
• Accurately report tips and hours each shift using proper documentation.
• Familiarize themselves with menu and maintain knowledge of beer/wine offered.
• Ensures final quality check on food and beverage prior to serving the guests.

ADDITIONAL RESPONSIBILITIES:

• Work in a cooperative and friendly manner with fellow employees, set a positive example.
• Provide the highest level of guest service to the hotel’s clients.
• Maintain professional attire and personal hygiene.
• Maintain a clean, neat and orderly work area.
• Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
• Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques.
• Promptly report substandard (unsafe) conditions to Supervisor.
• Promptly report accidents, injuries, property damage or loss to Supervisor.
• Inform management promptly of any work-related problems or guest complaints.
• Promote the hotel through goodwill, courtesy and a positive attitude.
• Attend all scheduled training classes and meetings.
• Continue to learn and grow in your position.
• Perform any reasonable request as assigned or directed by management.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Assist person(s) with a disability.
• Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees.
• Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including nights, weekends, and holidays.

Qualifications

• High school or equivalent education preferred.
• At least one year of experience as food server in full-service restaurant is required.
• TABC and Food Handler certifications required.
• Marriott or similar branded, full-service hotel experience preferred.

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