What are the responsibilities and job description for the Retail Leadership Position position at Westlake Ace Hardware?
Role Overview
The General Manager is responsible for ensuring superior customer service in their store. They must develop associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. This role requires strong leadership skills, as they will also ensure compliance with effective inventory management and merchandising practices and all Westlake policies and procedures.
Key Duties and Responsibilities:
Additional Requirements:
The General Manager is responsible for ensuring superior customer service in their store. They must develop associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. This role requires strong leadership skills, as they will also ensure compliance with effective inventory management and merchandising practices and all Westlake policies and procedures.
Key Duties and Responsibilities:
- Provide positive representation of Westlake Ace Hardware.
- Proactively assist customers in solving problems.
- Ensure all calls and pages are answered promptly, courteously, and effectively.
- Handle customer complaints and work to resolve problems with the customer while considering Westlake's best interest.
- Possess excellent product knowledge and knowledge of store layout and location of products.
Additional Requirements:
- Able to exhibit and incorporate our Core Values into daily decisions and interactions with others: SERVICE, PASSION, RESPECT, INTEGRITY, TEAMWORK, and EXCELLENCE.
- Ability to work well in a fast-paced environment and adapt to changing situations.
