What are the responsibilities and job description for the Specialist Sr. position at Westlake Corporation?
Technical Service Specialist Sr.
We offer the opportunity to enhance your work life and career experience in a dynamic entrepreneurial environment. Our goal is to improve people's lives through our products and community presence.
Job Responsibilities
- Provide technical support for PVC resin sales, serving both internal and external customers, as well as other stakeholders such as Sales Team, Customer Service, Manufacturing, Product Managers, Logistics, etc.
- Investigate problems and recommend solutions, assist in placing non-conforming product, assist in commercializing new products, improve existing products, and optimize processing of products at customer sites.
- Act as primary technical contact for all US-produced suspension PVC.
- Drive quality improvement and testing of products.
- Develop new products.
- Oversight of customer processing downstream, including customer trials.
- Customer training on manufacturing processes.
- Process, investigate, and resolve customer complaints involving Tech Svc.
- Develop customer specifications with Manufacturing.
- Analyze comparative PVC grades across all US sites.
- Ownership of responses to customer questionnaires with Product Stewardship.
- Coordinate or conduct analytical, physical property, and process testing.
- Operate and interpret data from lab and processing equipment.
- Prepare and deliver technical training for WLK Sales Representatives and Strategic Customers.
- Represent Westlake's interests in industry trade and technical associations.
- Prepare 'White Paper' reports for industry associations.
- Organize, conduct, and evaluate project results.
- Prepare reports and letters.
- Stay informed about new technologies.
- Understand regulatory requirements and restrictions.
- Work on capital improvement efforts around lab/processing equipment and Tech Svc building.
Education, Experience, and Qualifications
- Bachelor's degree in Engineering/Technical/Chemistry.
- Progressive experience in chemical manufacturing, making decisions affecting product quality and customer utilization, and resolving complex chemical and product issues with customers.
- Up to 25% domestic travel required.
