What are the responsibilities and job description for the Skip Trace Agent position at Westlake Financial?

Skip Trace Specialist Los Angeles, CA | On-site

Job Description The Skip Trace Specialist position focuses on locating consumer's whereabouts and assets by using numerous tools available. The Skip Trace Specialist must provide support to the collectors by obtaining alternate phone numbers, addresses, licensing information, etc. in accordance with applicable laws, company policies, and processes.

Job Responsibilities

Locate consumers using skip tracing tools and techniques
Communicate with third parties for the purpose of acquiring consumer's location information
Search private databases such as Accurint, public records and internet when necessary
Review and analyze credit application and in-house documents for location purposes
Verify consumer information
Campaign calling to negotiate payment arrangements
Comply with all federal, state and local regulations
Comply with all company policies and procedures

Job Requirements

Excellent communication skills and ability to overcome objections

Follow up on consumer leads

Excellent analytical, research, investigative and organizational skills

Track and maintain account statuses via Daybreak

Detail-oriented with excellent organizational skills

Capable of effectively operating in a high-pressure, high-volume environment

Willing and able to work a flexible schedule, overtime, and weekends

Good interpersonal skills and team work awareness

Education and / or Experience :

Minimum of a High School diploma or equivalent

Experience in Collections / Customer Service

Self-motivated and able to work with minimal supervision

Bi-lingual Spanish preferred

Familiarity with the state and federal laws applicable to collections, such as the Fair Debt Collections Practices Act

Machines, Office Equipment & Software

Knowledge of Microsoft office (excel, word, outlook)

Knowledge of Web Applications (Google Search, maps, etc.)

Machines, Office Equipment & Software

Knowledge of Microsoft office (excel, word, outlook)

Knowledge of Web Applications (Google Search, maps, etc.)

What's our Pay rate?

17.28 to $19 per hour bonus depending on individual performance.

The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

Full-Time Benefits :

Medical, Dental, and Vision benefits

Life Insurance and Long-term disability plans

Flexible Spending Account

401K matching

Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching

Wellness Programs

Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)

Career Path Opportunities

Discounts on Parks, Museums, Movie Tickets, and Attractions

Employee Loan Assistance

Annual Flu Shot

Paid Vacations Days

Paid Sick days

Paid holidays

HGym (available in our Los Angeles, CA & Dallas,TX office)

Rental Car Discounts, Dell Member Purchase Program

UKG Wallet

ABOUT US

People. Purpose. Passion.

These are the hallmarks of Westlake Financial Services and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best : sell cars. Our unique credit approval software (known as "The Buy Program ©") allows dealers to get an on-the-spot loan approval without waiting for callbacks, fax-backs, or rehashes.

Westlake Financial Services is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.

Westlake's success didn't just happen overnight. It took years of hard work, cultivation and intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.

https : / / careers.westlakefinancial.com /

Salary : $17 - $19

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