What are the responsibilities and job description for the Audit Representative position at Westlake Services?
Audit Representative
Los Angeles, CA | On-site
POSITION SUMMARY :
This entry-level position will be responsible for engaging with Westlake Flooring Dealers, Auctions, and Shops. They will be responsible for ensuring that the dealers receive an excellent customer service or help with their questions or concerns when it comes to audits. This individual will also interact with other departments internally.
This individual should have the ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or irate dealers. He / she needs to be able to work independently within specified time constraints.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Handle inbound / outbound calls.
- Provide dealers with accurate account information about their audit.
- Act as the point of contact for the dealer to answer audit questions.
- Review documents provided during an audit or to clear an audit.
- Other duties as assigned
- Recognize potential issues from audit results
- Contact dealers, repair shops, auctions, and other companies in an effort to reconcile collateral audits.
- Work with Area and Account Mangers on non-responsive or high-risk accounts to mitigate losses
- Communicate effectively to invested parties on escalated audit issues.
- Assist 3rd party auditors with requests and make decisions on how to conclude higher risk audits with unresolved items.
- Document all efforts to reconcile collateral audits in 3rd party website
- Other duties as assigned
ESSENTIAL KNOWLEDGE, SKILL & LICENSES :
Strong communications skills (Written and Verbal).
Ability to multi-task, prioritize, and delegate.
Generating and distributing reports, without sending an overabundance of information.
Comfortable and confident when explaining loss mitigation efforts
Qualifications :
Pay Rate :
FULL-TIME BENEFITS
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the organization.
Salary : $17
