What are the responsibilities and job description for the Technical Service Engineer II position at Westlake Services?
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.
SUMMARY
This position utilizes technical service to support compound sales efforts by investigating problems and recommending solutions. This customer-focused role is important to ensure Westlake Compounds understands and meets their existing and future internal and external customers' ever-changing needs.
DUTIES AND RESPONSIBILITIES
May include, but are not limited to, the following :
- Provide technical services to customers in the form of product trials, technical reviews and seminars, and onsite customer troubleshooting
- Partner with sales to maintain existing customers and generate new business opportunities
- Conduct customer trials to support development efforts to generate new products and improve existing products
- Provide training to customers, as needed
- Investigate, solve and optimize customer processing
- Continually benchmark Westlake's compound products by working with the development team
- Maintain good working relationships with key stakeholders (technology, operations staff) at customer account
- Perform additional duties as assigned
EDUCATION, EXPERIENCE AND QUALIFICATIONS
Processing experience and / or compounding in flexible PVC
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit and work on a computer, stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds, and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
WORK ENVIRONMENT
Work in office, plant and lab environment. Manufacturing environment includes : dust, outdoors, high noise levels and high temperatures.
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.
