What are the responsibilities and job description for the Telecom Engineer position at Westlake Services?
Telecom Engineer
Los Angeles, CA | On-site role
Job Description :
The Telecom Engineer will be responsible for day-to-day operations of a complete Cisco Environment including : PCCE, CUCM, Unity, Voice Gateways, CUSP, CTI applications and VoIP related platforms such as call recording and wallboard integrations. The Engineer will also help manage the Cisco Dialer infrastructure, being exposed to Dialer operations while learning functionality and ensuring system stability and uptime.
Responsibilities and Duties :
- Engage in Telephony Infrastructure projects that focus on improving the Telecom environment through the evaluation of collaboration solutions.
- Troubleshoot SIP, CTI, and call recording related issues throughout the enterprise identifying root cause.
- Work with existing support vendors to maintain Security standards set forth by the infosec team through required patches, engineering specials, Server updates, and client software upgrades.
- Take up Telephony related projects revolving around business needs to help improve work flows and processes to improve Telecom efficiencies.
- Participating in interactions with internal business departments to define requirements, discuss project progress, and resolve issues as they arise.
- Providing second-level technical and non-technical support as needed, including client / vendor relations and technical problem solving and providing training to staff for new systems.
- Researching new technologies to fully understand implementation requirements and implications for integration with other systems.
- Producing required documentation such as client communication, proposals, and user instructions. Troubleshooting and debugging increasingly complex network problems, making recommendations for improved operational efficiency, repair, replacement, or upgrades.
- Maintaining existing and deploy new Cisco Voice Systems of various models.
- Support, maintenance, upgrades Cisco based call center system.
- Working under minimal supervision with moderate latitude for use of initiative and independent judgment.
- Documents telecom problems and resolution for future reference.
- Monitors system performance and implements performance tuning.
- Participate in a 24x7 on call rotation as assigned by the Telecom Engineering Manager
General Experience and Qualifications :
What's the expected pay for this role?
What do we offer?
Acknowledgment
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the organization.
Salary : $90,000 - $115,000
