Medical Front Office Coordinator

Job Summary

Our MyCare Medical clinic in Mission, TX is looking for a Front Office Coordinator who can provide customer service to our patients with a high-volume of calls. This individual would also be cross-trained in Front Office duties, including receptionist tasks, check-in & check-out processes and referral coordination duties.

Job Responsibilities

• Answering phones efficiently and with the proper etiquette, directing the calls to the appropriate person/department. Updating patient information in computer when necessary
• This location received on average 300 phone calls per day, with 2.5 dedicated operators.
• Strong candidates will be those who thrive in fast-paced environments, who enjoy assisting patients with requests and delivering high-quality customer service.
• Scheduling new patients, collecting insurance information, filling out proper forms to set up new patient files and preparing file labels
• Verifying medical insurance for all appointments (at least one day prior to service) and walk-in patients
• Maintaining inventory of new patient forms and office supplies required for front desk activities
• Monitoring patient wait time and ensuring physicians' on-time schedule. Prioritizing appointment versus walk-in. Assisting in pulling charts for walk-in patients.
• Providing patients the proper documentation for quick referrals using preferred network
• Ensuring patients leave with all necessary forms and paperwork (i.e. receipt of visit, lab requisition, prescription, etc.)
• Scheduling any necessary follow-up appointments, confirming next days appointments, and also following up on any missed appointments
• Respecting and maintaining privacy and dignity of patients to assure client confidentiality at all times
  

Job Qualifications

• High school diploma or equivalent
• Experience as a phone operator with high volume inbound calls
• Experience in a medical setting is preferred
• Knowledge of basic medical terminology is preferred
• Data entry and typing experience
• Bilingual in English/Spanish is a must
• Successful candidates would have a positive attitude and thrive in a fast-paced environment
  
  

Benefits

• Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
• FSA and Life Assistance Program (EAP)
• 401(k) Retirement Plan
• Health Advocacy, Travel Assistance, and My Secure Advantage
• PTO Accrual and Holidays
  

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