Member Advisor - First Street Branch

Discover the Westmark Difference!!

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

• 60 % of our employees have been part of the Westmark family for 5 years.
• 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.
• 85% of our managers were promoted from within the company.
• Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry:

• Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.
• Excellent health insurance options for employees and family with shared premiums
• 401k with 75% company match and 2% profit sharing contribution
• Tuition Reimbursement and Scholarships
• Employee Assistance Program (Free counseling and legal services)

Position Summary: The Member Advisor is a multi-functional role that combines teller, personal banking, and lending responsibilities to deliver comprehensive financial services to our members. This position requires a proactive and friendly individual who can handle a variety of tasks, from processing transactions to offering financial advice and lending solutions. The Member Advisor plays a key role in enhancing member relationships and contributing to the overall success of the credit union.

Schedule: Average of 36-40 hours within a Monday through Saturday work week

Travel Requirements: Ability and willingness to travel up to 35 miles to provide coverage and collaborate with regional branches.

Member Service:

• Proactively interact with members to build relationships of trust.
• Provide excellent member service by greeting members warmly, identifying their needs, and offering appropriate solutions.
• Assist members with account inquiries, transaction processing, and problem resolution in a timely and professional manner.
• Educate members about credit union products and services, helping them make informed financial decisions.

Teller Functions:

• Accurately process member transactions, including deposits, withdrawals, transfers, and payments.
• Properly handle cash and negotiable instruments and maintain accurate records of transactions.
• Adhere to security and compliance protocols to ensure the safety and confidentiality of member information.

Sales and Referrals:

• Identify opportunities to cross-sell and upsell credit union products and services, such as loans, credit cards, and savings accounts.
• Refer members to specialized financial advisors for more complex financial needs.
• Participate in promotional campaigns and community events to attract new members.

Account Opening and Maintenance:

• Open new accounts, including checking, savings, IRA, and Term Certificate accounts.
• Assist members with account maintenance tasks, such as updating personal information and setting up online banking.

Lending Responsibility:

• Guide members through the loan application process, explaining terms, conditions, and requirements for various consumer loan products.
• General understanding and ability to explain and sell loan insurance products.
• Maintain thorough knowledge of lending regulations and compliance requirements.
• Finalize system-approved loans (Level 1 lending authority) and obtain approval for loans outside of lending authority.

Problem Resolution:

• Handle member complaints and issues with patience and professionalism, working to resolve them effectively.
• Collaborate with cross-functional teams to resolve member questions and discrepancies and to provide effective problem resolution.
• Escalate complex issues to the appropriate department or supervisor as needed.

Compliance and Risk Management:

• Ensure all transactions, member interactions, and lending activities comply with Westmark policies, procedures, and regulatory requirements.
• Stay informed about changes in banking regulations and industry standards.

Qualifications:

• High School diploma or equivalent, Associate or Bachelor’s degree preferred
• Previous experience in banking, customer service, or sales, with a strong understanding of lending processes
• In-depth knowledge of financial products, services, and lending regulations.
• General loan underwriting understanding
• Excellent interpersonal and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficiency in computer applications including MS Office.
• Commitment to providing outstanding member service and maintaining member confidentiality.
• Demonstrated understanding of all items on the Member Advisor 1 Skills Assessment.

Key Competencies:

• Member focus
• Self-starter
• Sales Acumen
• Goal Oriented
• Analytical Thinking
• Attention to Detail
• Problem Solving
• Adaptability
• Team Collaboration
• Integrity
• Accountability

Physical Requirements:

• Ability to move around a branch to interact with members
• Manual Dexterity and hand-eye coordination for tasks such as counting cash and operating office equipment
• Ability to carry and lift office items, up to 25 pounds.
• Visual and auditory abilities to understand and communicate with the public.

Westmark Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.