Receptionist

Job Description

Job Description

Westminster Canterbury of Lynchburg, a 5-Star rated Continuing Care Retirement Community in Central VA is seeking a Receptionist to join our team! Full-time position available with complete benefits package including Medical, Dental, Vision, Paid Time Off, 403B with company match, and more. Hours are 8 hour shifts for both days and nights (night shift includes shift differential).

• Serve as the Receptionist for all of Westminster Canterbury, greeting residents, visitors and employees alike, always with a smiling, friendly face, determining what assistance and / or information can be provided to them, and seeing that they receive it in a timely and courteous fashion.
• Handle multiple telephone assemblage to include switchboard, front desk, security, paging, and elevator phones.
• Serve as information resource center regarding facility and activities.
• Refer messages to appropriate personnel.
• Monitor life safety systems and respond to emergencies and other contingencies in accordance with established facility procedures.
• Monitor surveillance camera and the SARA life safety system concurrent with responding to emergency alarms.
• Ensure all door alarms and security gate are appropriately secured with the assistance of security personnel.
• Perform multiple clerical responsibilities.
• Update current resident listing daily.
• Provide changes to resident database to reflect resident departures and arrivals when transferred within the community, on leave, or in hospital.
• Assist residents with ambulation and communication needs.
• Sell meal tickets and postage stamps, sort / distribute mail and publications, and receive and notify residents / employees of package deliveries.
• Balance cash and charge receipts and forward to Accounting.
• Monitor and ensure smooth flow of traffic under bridge area with assistance of security personnel.
• Participate in new employee training.
• Secure keys to storage building and independent living activity department.
• Assist van driver with scheduling of appointments and referrals.
• Maintain the schedule for company vehicles, checking keys in and out upon request.
• Provide daily AOC reports involving residents to designated administrative staff.
• Process and retrieve various computerized reports.
• Arrange guest room reservations for residents and family members.
• Create and maintain an atmosphere of warmth, personal interest and a positive, calm environment.
• Perform other related duties incidental to the work described herein.

Educational requirements

Prior experience as a receptionist, switchboard operator, office or clerical experience preferred.

Westminster Canterbury of Lynchburg is committed to best practices for infection control; therefore, we will require all team members to receive the influenza vaccine and recommend the COVID-19 vaccine.

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