What are the responsibilities and job description for the Environmental Services (EVS) and Laundry Manager position at Westminster-Canterbury of the Blue Ridge?
The Environmental Services/Laundry Manager is an essential part of the Environmental Services team. Working as an EVS/Laundry Manager, you are responsible for organizing and overseeing the day-to-day operational needs of the EVS and Laundry Departments. This position will coordinate the tasks of the EVS Supervisors and front-line staff. The incumbent will be responsible for maintaining a high standard of housekeeping throughout the facility by demonstrating leadership and oversight to staff while maintaining a high level of motivation. Assign duties, inspect work, investigate complaints regarding housekeeping services and equipment and administer corrective action. Oversee housekeeping supplies and equipment inventory, train new employees, and recommend disciplinary actions as needed.
\n- Monitor work of housekeeping staff to ensure prompt completion of high-quality work.
- Assist EVS and Laundry Director with associate relations, attendance and performance issues or concerns as appropriate.
- Monitor and respond to requests from residents or staff that require special attention.
- Assist and guide new and existing associates in understanding procedural guidelines.
- Schedule annual cleaning for Residents, working directly with each request and ensuring the appropriate services are provided in a timely manner.
- Participate in rotating weekend on-call schedule.
- Responsible for the organization and execution of day-to-day work requirements in accordance with correct procedures and administration (including daily random inspections, minimum 14 inspections required per week).
- Prepares daily schedules to plan, project and fulfill all customer needs including scheduling major projects while assuring adequate staff and supplies are available to perform such tasks.
- Manage the departmental process for all equipment, furniture, and furnishings to ensure that they are properly maintained, checked, and kept in good working order.
- Assist in the implementation of systems that can evaluate, analyze, and improve housekeeping performance.
- Manage the inventory of housekeeping and laundry supplies, orders to par levels, while keeping costs in line with approved budget.
- Liaise with relevant departments, in a timely fashion, to ensure that expectations are consistently met and, where possible, exceeded.
- Knowledge of general office equipment including computer, telephone, printer, shredder, copier.
- Ability to create and edit necessary forms and documents in Excel and Word.
- Competent in the ability to communicate in writing and orally to relay accurate and relevant information tailored to a variety of audiences and situations.
- Ability to work with minimal supervision and to demonstrate support of the overall goals of the department.
- Unquestionable honesty and integrity and the ability to maintain confidentiality of all aspects of work and demonstrate sensitivity and discretion.
- Strong commitment to providing prompt, effective and efficient service.
- Compassion for and strong desire to work with and care for seniors and provide the appropriate services.
- This position requires a high school degree and a minimum of three years of supervisory/leadership experience in an applicable role.
- Experience in a long-term care or CCRC setting preferred.
- Must possess a valid driver’s license in the State of Virginia and be insurable under the company’s insurance program.
- CPR Certification preferred.
- Paid Time Off package
- Education Program to offer financial assistance with education costs
- Retirement Savings Plan with a company match
- Paid Holidays
- Free gym and pool access
- Free parking
- Medical, Dental, and Vision Benefits
