Concierge Team Member

Join Our Team as a Concierge Team Member!

Location: Westminster-Canterbury on Chesapeake Bay

FLSA Type: Part-Time Non-Exempt

If you have a passion for delivering exceptional service and making a positive impact in a vibrant community, we want to hear from you! As a Part-Time Concierge Team Member, you’ll have the opportunity to create meaningful connections with our residents, guests, and team members while contributing to a welcoming, dynamic environment.

Why Work with Us?

At Westminster-Canterbury on Chesapeake Bay, our team is the heartbeat of our mission to enrich the lives of residents and team members alike. We're committed to creating a culture where team members thrive.

What You'll Do as a Concierge Team Member at Westminster-Canterbury on Chesapeake Bay:

• Desk Operations: When opening the Courtesy Desk and The Hoy Healthcare Welcome Center, your daily responsibilities will include compiling the Social Census and maintaining The Hoy Healthcare Welcome Center’s daily operations.
• Resident Leave of Absence Management: Maintain and input resident Leave of Absence information in the Google form, and you will be trained to use PointClickCare.
• Event & Trip Information: Provide team members with knowledge of daily events and scheduled trips, sourced from internal calendars and the Hub.
• Starfish Pointe Retail: Understand all tasks related to opening and closing the POS system, daily accounting, and deposits at Starfish Pointe.
• Issue Reporting: Assist residents in reporting housekeeping, maintenance, or IT issues, creating tickets in WorxHub and the onsite Helpdesk.
• Retail Support: Help maintain and price merchandise at Starfish Pointe Retail. Work closely with your supervisor on any necessary items or requests.
• Mail and Packages: Process incoming and outgoing mail and packages through the in-house mail system, ensuring timely delivery.
• Guest Room Reservations: Process reservations for guest rooms and other amenities, ensuring smooth guest services.
• Dry Cleaning Services: Manage the pickup and delivery of dry cleaning services for residents.
• Concierge Services: Provide other personalized concierge services as requested by residents and team members.
• Special Projects: Assist with special projects as needed to support the team and the community.
• HIPAA Compliance: Ensure HIPAA compliance and the confidentiality of resident information.

What We're Looking For:

You will be successful in this role with a positive disposition and the ability to work on a dynamic, creative team that seeks solutions to resident concerns. This position offers immediate gratification by providing quick, high-quality service to residents, guests, and team members, making it a great opportunity for those who enjoy a fast-paced, rewarding environment. It’s also a fantastic entry point with potential for growth and other opportunities within our campus community.

Qualifications:

• High school graduate or equivalent.
• Experience in customer service, concierge service, or retail sales.
• Strong customer service skills, with some administrative experience.
• Excellent communication skills, both verbal and written, and the ability to multitask effectively.
• Proficiency in Microsoft Office and Google applications.
• Experience with POS systems and handling cash sales.
• Neat, clean, and professional appearance.

Physical Requirements:

• Must be able to lift up to 25 lbs.
• Capable of standing for extended periods of time.
• Able to walk and climb stairs as part of daily tasks.

What We Offer:

• Competitive pay and comprehensive benefits package.
• Opportunities for professional growth and development.
• A supportive and inclusive workplace culture.
• The chance to make a meaningful impact on the lives of team members and residents.

Join Us Today!

If you are passionate about providing exceptional service and enjoy working in a dynamic environment, we want to hear from you! Apply today to become a part of our team at Westminster-Canterbury on Chesapeake Bay and make a meaningful impact in the lives of our residents, guests, and team members.

Equal Employment Opportunity Statement
We are an equal opportunity employer and are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by applicable laws.
At-Will Employment Statement
Employment with our organization is “at-will,” meaning that either the employee or the employer may terminate the employment relationship at any time, with or without notice, and for any reason not prohibited by law.