Assistant Site Property Manager / Resident Services Coordinator

Description

SUMMARY: 

Provides worthwhile benefits and programs that improve the lives of our residents.  Also, will act as an advocate, facilitator, mediator and community provider. This position also is responsible for all duties assigned by the Site Property Manager and should handle all daily operations, in the Site Property Manager’s absence.

ESSENTIAL FUNCTIONS

• Develop and Implement Anti-Drug Program
  • Includes crime watch, building captains, education and prevention activities, and an improvement of the relationship between the property and local law enforcement.
• Networking
  • Network with community agencies, businesses, officials, educators, police and local churches to form partnerships that serve as a catalyst for bringing their services onto the site and surrounding community.
  • Increase use of the Neighborhood Network Centers (NNC) using HUD’s framework as a guideline to increase employability and self-sufficiency.
  • Serve as an advocate for residents by providing outreach and referral services, as needed.   Advocacy services could include family counseling, budget planning, job preparation/placement services, nutritional or housekeeping consultation
• Communication
  • Meet on a regular schedule with management to maintain effective communication, contribute to the site newsletter
  • Make educational programs available to the community, and bring in external resources, as needed.
  • Serve as a mediator when conflicts arise.
  • Keep residents informed of available services, activities, and programs.
  • Follow Westminster Company policies and procedures.  Always be consistent when dealing with residents.  Maintain confidentiality.
  • Submit required HUD and Corporate reports in a timely manner.
  • A “team effort” approach must always exist between the Resident Services
  • Conduct needs assessment at Move-In and during the Annual Recertification process.
  • Work to mitigate resident issues with the resident, while acknowledging and understanding that the Site Property Manager is the enforcer of the lease and any rules and regulations that are part of the lease.
•  Leasing Activities
  • Assures the required paperwork is completed accurately. Selects residents based on the property’s resident selection guidelines.  Processes applicants in advance.  Mails notifications to accepted and declined applicants on a timely basis.
  • Assists with the Move-in process and the Move-Out process.
  • Receives rent, security deposits, and other income from residents on behalf of the property.  Prepares receipts for income and makes daily bank deposits (if applicable) and uploads information to Corporate.
  • Aids the SPM in assuring that only eligible (as specified by the regulatory agency occupancy guidelines) applicants are admitted as residents.
  • Aids the SPM in performing interior unit inspections three times a year (family) or two times a year (elderly) and informs RPM of needs and violations
  • Aids the SPM in assuring turnover units are completely made ready for occupancy in not more that an average of five (5)
  • Aids the SPM in the interim recertification process as needed.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms; climb or balance; stoop, kneel, and talk or hear.
• The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to wet and/or humid conditions.
• The noise level in the work environment is usually moderate.

KNOWLEDGE REQUIREMENTS

• Basic knowledge of standard office equipment
• Basic knowledge of computers
• Completed high school diploma or equivalent
• Must attend required training

**This is a split site role and will have days at different locations.