Call Center Representative

Job Title: Call Center Representative for Optometrist Practice

Job Location: Westminster Rhode Island or Remote

Job Type: Full-Time

Job Summary:
We are seeking a friendly and professional Call Center Representative to join our optometrist practice. The ideal candidate will be responsible for providing exceptional customer service to our patients, scheduling appointments, handling inquiries, and assisting with administrative tasks to ensure our practice runs smoothly.

Provides outstanding customer service and timely resolutions of patient inquiries. Schedules and confirms patient appointments. Responds to patient customer inquiry requests and resolves issues efficiently and professionally.

We are THE WECARE GROUP, and our mission is to help our patients and each other “See Life’s Special Moments, More Clearly”. We are aligned in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are Accountable, Aligned, Ethical, Excellent, Community Focused, and Results Driven.

Key Responsibilities:

1. Customer Service:

· Answer incoming calls with professionalism and courtesy.

· Provide information about our services and products to patients.

· Address patient inquiries and resolve concerns in a timely manner.

2. Appointment Scheduling:

· Schedule, confirm, and reschedule patient appointments using our practice management software.

· Schedules and confirms patient appointments in person, on the phone, or by text.

· Captures Patient demographics including Email addresses.

· Must be able to verify insurances and comfortably collect payments.

· Be able to schedule patients off our recall and wait lists.

3. Patient Records:

· Update and maintain accurate patient records and information.

· Collect necessary information for patient registration and insurance verification.

4. Administrative Support:

· Assist in processing patient payments and billing inquiries.

· Work collaboratively with the optometrist and other staff to ensure efficient office operations.

· Perform other administrative duties as required.

5. Product Knowledge:

· Stay informed about our eyewear products, insurance plans, and vision care services to assist patients effectively.

· Promote special offers and inform patients about new services or products.

Qualifications:

- Bilingual

· High school diploma or equivalent; additional education in healthcare or customer service is a plus.

· Previous experience in a call center, customer service, or medical office preferred.

· Excellent interpersonal and communication skills

· Strong organizational skills and attention to detail.

· Ability to multitask and work in a fast-paced environment.

· Proficiency in using computer systems and software.

· Familiarity with healthcare terminology and insurance processes is a plus.

Working Conditions:

· This position typically involves a standard office environment.

· Working hours may include evenings or weekends depending on the practice's needs.

Benefits:

· Competitive salary

· Health, dental, and vision insurance

· Paid time off and holidays

Opportunities for professional development and advancem

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Providence, RI 02903