What are the responsibilities and job description for the RESIDENT ENGAGEMENT MANAGER position at Westminster Management?
Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the 4 Be's. Be best in class. Be Solution-Oriented. Be Accountable. Be caring.
We're hiring a Resident Engagement Manager to Build Community & Create Experiences!
Join the leadership team of our prestigious 1,723-unit luxury residential community, The Journal and take operations to the next level. Are you passionate about creating a welcoming and engaging living environment? Do you thrive in a dynamic setting where you can plan exciting events, provide top-tier customer service, and ensure residents feel at home? If so, we're looking for a Resident Engagement Manager to elevate the residential experience!
About the Role :
As the Resident Engagement Manager , you will be the heartbeat of the community-serving as the main point of contact for residents, planning exciting events, and overseeing concierge services to ensure every resident feels valued and heard. This role is perfect for a detail-oriented, people-driven professional who enjoys fostering a strong sense of community.
Key Responsibilities :
- Resident & Guest Engagement - Be the face of the community! Welcome residents and guests, address inquiries, and create a warm, inviting atmosphere.
- Event Planning & Execution - Plan, organize, and host engaging resident events, from holiday celebrations to networking mixers, fitness classes, and social gatherings. Collaborate with local vendors to enhance experiences.
- Service Coordination - Act as a liaison between residents and the property management team, handling service requests, maintenance needs, and resident concerns efficiently.
- Concierge Management - Lead and mentor the concierge team to deliver high-quality service, manage schedules, and ensure smooth daily operations.
- Community Outreach & Communication - Keep residents informed and engaged! Create event calendars, announcements, and newsletters to enhance community interaction.
- Data Management - Maintain accurate records of resident interactions, event participation, and service requests using property management software.
- Common Area Oversight - Ensure community spaces are well-maintained, inviting, and reflect the high standards of the property.
What You Bring to the Table :
Why Join Us?
If you're a hospitality-driven professional with a passion for building communities and delivering top-tier service, we'd love to hear from you!
We're an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
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