Patient Coordinator and Advocate

Hours (40 hours/week)

Mondays - Fridays 8am-5pm

or

Tuesdays - Fridays 7am-6pm

Job Summary
The Patient Coordinator & Advocate role is multi-faceted to offer patients the highest quality of care and customer service while preparing patients, providers, and staff for a patient’s visit at Westminster Medical Clinic (WMC). The Coordinator specifically 1) builds and maintains a strong, communicative, patient-friendly experience, 2) interacts with new and established patients about WMC services offered and what it means to be a patient at WMC, 3) and participates as a flexible team member in both the front and back office. The role primarily includes front office patient interactions and, as needed, phones-care coordination and scheduling in particular with New Patients.

Summary of Responsibilities (but not limited to the following) -

Patient Coordinator and Advocate Team Member – Daily:

Participates on the clinical team, including the following but not limited to:

o Answers/receives calls for incoming patient needs, and uses triage decisions as needed to ensure

the person is directed to clinical staff, and schedules all visit reasons,

o Enters patient information; includes verifying and/or updating insurance plan information,

o Collects copays and balances for patient care, or payments for supplements and other items,

o Keeps the reschedule worklist up to date (at least 30 days in advance),

o Ensure appointment types are accurate and RTOs/ticklers are addressed for Past Due, with

Patient Cases as appropriate to provider buckets (daily)

o Addresses Patient Cases (within 48-72hours),

o Annual Wellness Visits: calls and schedules visits to support Clinical Quality Measures workflows or Ticklers.

Administrative Support Team Member:

Assists in: visit rescheduling from the patient portal/athenaCommunicator, prescription pick-up service, pharmaceutical and nutraceutical representatives for office visits/lunches scheduling and getting physician signatures, medical records requests for new patients, coordinating patient requests for school/work notes, resetting patient portal passwords, and scanning-reviewing urgent documents into the electronic medical record.

Participates in quality improvement projects related to the patient experience and generates ideas for piloting to address challenges and improve patient experience and clinic efficiencies.

Supports individuals in establishing care as new patients by answering questions and consults with individuals and families in getting to know the practice and people.

Skills and Experience

• 2-3 years experience in a clinical setting, primary care preferred
• Experience with EHR: Athena or similar practice management software is preferred.
• Exceptional customer service skills with the ability to empathize with patients’ needs.
• Strong organizational skills and attention to detail to manage multiple tasks effectively.
• Excellent communication skills, both verbal and written, to interact with diverse patient populations.

This role is essential in promoting positive patient experiences while ensuring that all administrative processes run smoothly within the healthcare environment.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $21 - $24