What are the responsibilities and job description for the Enrollment Experience Specialist position at Westminster University?

Job Description

Westminster University

Enrollment Experience Specialist

Full-Time Benefited

Location : Salt Lake City, UT (Westminster University campus)

POSITION SUMMARY :

The Enrollment Management team is a collaborative team committed to providing and supporting services that attract, enroll, retain, and graduate students. We seek to offer a student-centered and innovative enrollment experience that supports the University’s strategic priorities.

As part of these efforts, the Campus Visit Specialist plays a crucial role in welcoming and coordinating a highly responsive campus visit experience for prospective students and guests by demonstrating professionalism, warmth, and patience in every interaction and providing concierge-level service. In addition to visitor engagement, this role provides administrative and operational support to ensure seamless coordination within the Enrollment Management division.

The ideal candidate has a passion for promoting higher education, using their interpersonal and communication skills to create a welcoming and informative experience for the visitors.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Campus Visit Specialist

Responsible for visitor’s first and last impressions of their campus experience.
Deliver a high-touch experience for prospective students, families, and visitors by anticipating needs, personalizing interactions, providing customized support, and creating a welcoming environment that leaves a lasting positive impression.
Serves as department liaison for campus partners, prospective students, and guests.
Coordinates the day-to-day aspects of the campus visit program including but not limited to classroom visits, daily campus tours, and secondary supervision of student workers.
Respond to visitor feedback and troubleshoot concerns or criticism related to student and guest experiences.
Provides support for enrollment events including registration management, scheduling, and day-of support.
Compiles and reviews visit program data in support of data-informed decision-making.
Collaborates with admissions staff, including student employees, and campus partners to ensure visitors are connected and scheduled appropriately.

Office Support

Coordinates and supports daily operations in the Office of Admissions including but not limited to managing the office calendar, scheduling meeting rooms for visits and events, assisting with scheduling student and counselor appointments, and staffing the primary office phone and email.

Provides secondary supervision to student workers.

Updates the visit module in Slate (CRM) and continuously improves and refines visit scheduling and visit communication process.

Provides administrative support to the Vice President of Enrollment Management.

Other duties as assigned.

Systems and Operations Support

Assist with the processing of applications and application materials.

Assist with database management including data cleanup, data entry, record consolidation, and verification of information to ensure accuracy and integrity within the system.

Provide support for projects across the division, serving as an additional resource to assist teams with administrative tasks, data management, and other needs.

Campus and Divisional Engagement

Engagement in campus events and enrollment activities, including Admitted Students Day, New Student Orientation, and Commencement.

Member of one of the Enrollment Management Action Teams contributing to the division's overall success.

Diversity and Inclusion

Promote an Inclusive Westminster through demonstration of the commitments included in our Diversity Statement.

Participate in developmental activities to increase understanding and awareness of issues related to diversity, equity and inclusion both individually and as related to my field of work, profession or discipline.

Additional Responsibilities :

Supervision of assigned staff staff and / or student positions as detailed in the Supervisor Handbook.

May be designated as essential personnel in cases of campus closure or emergency.

Other duties as assigned.

Physical Requirements :

Ability to climb, balance, stoop, kneel, and crouch.

Ability to regularly lift and / or move up to 25 pounds.

Ability to lift and / or move up to 50 pounds.

MINIMUM QUALIFICATIONS :

High School diploma and two years of customer service experience.

Ability to adapt to changes in work environment where the workload, speed, and type of work varies throughout the admissions cycle.

Ability to manage and work in a highly visible and public space with frequent interruptions.

Exceptional writing, communication, and interpersonal skills.

Ability to work well with diverse populations in group and individual settings.

Ability to prioritize multiple tasks, demonstrate organizational skills, and meet deadlines.

Ability and willingness to accept constructive feedback in order to improve work performance.

Willingness to stay engaged and aware of national trends in higher education.

Desire to have fun in a professional team setting.

PREFERRED QUALIFICATIONS :

B.A. or B.S. degree or two to four years of higher education experience.

Graduate of a liberal arts institution, or those who have experience working at a liberal arts college.

Experience with enrollment management CRMs, preference given to those with experience working Slate.

Foreign language proficiency, especially fluent Spanish-speaking.

Diversity and Inclusion :

Promote an Inclusive Westminster through demonstration of the commitments include in the Westminster University Diversity Statement. Participate in developmental activities to increase understanding and awareness of issues related diversity, equity and Inclusion both individually and as related to my filed of work, profession or discipline.

Equal Employment Opportunity :

Westminster University is committed to a diversified workforce, equal opportunity, and nondiscrimination. To this end, Westminster prohibits any form of discrimination or harassment based on race or ethnicity, color, religion, national origin, sex, age, sexual orientation, gender identification, disabilities, genetic information, status as a veteran, or any other category or classification protected by applicable federal, state, or city laws.

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