Hospitality Lead

Description

POSITION SUMMARY: 

This position will assist in all day-to-day aspects of the restaurant’s operations. Including upholding service standards set forth by the Hospitality Manager.

ESSENTIAL RESPONSIBLITY:

• Greet and provide great customer service to our residents and their guests upon arrival in the dining room, take reservation and request.
• Lead by example and maintain high standards throughout entirety of service.
• Lead and oversee servers in opening and closing duties of the restaurants, utilizing provided checklist.
• Handle high stress and able to take initiative in stressful situations.  
• Must possess the ability to safely assist guests in the restaurants with seating and menu explanations.
• The ability to consistently serve and clear in accordance restaurant’s standard.  
• Must acquire all necessary menu comprehension, food and beverage knowledge and abide by all service standards.
• Must be attentive to the special needs of residents and their guests.
• Must acquire the knowledge of all Ocotillo appropriate table settings, service ware, and menu items.
• Effectively perform the Room Delivery duties if assigned.
• Assist in daily catering, coffee breaks, meetings, set up, delivery, and pickups, as required.
• Display the ability to effectively and accurately use the dining room POS system.
• The ability to perform dining room set up and breakdown side work responsibilities including rotating dish night responsibilities, cleaning menu jackets, and other tasks.
• Must perform other department duties or special assignments as directed by the Manager.
• Must show a willingness and flexibility to work catering and special event functions.
• Quickly clear dirty table settings and prepare table for resetting. 
• Promptly and consistently reset all service ware as prescribed.   
• Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments.
• Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
• Help manage day to day duties, and motivate team members
• Performs other duties and responsibilities as assigned or required.

Qualifications

EDUCATION/EXPERIENCE: 

• High school diploma or GED.
• Two years of Food Service Experience preferred
• Food Handlers certification.
• Participation in sports, school clubs, or electives
• Leadership position

PHYSICAL DEMAND:

• Grasp, lift, carry, transfer up to 50 pounds.