Server

GENERAL SUMMARY:

The Server Person is responsible for table service in the Community dining rooms.

PRINCIPLE DUTIES:

Essential Job Duties:

• Sets tables and maintains workstations in proper order.
• Takes orders, provides service and requested items both graciously and courteously.
• Clears dishes from tables during and after meal service.
• Answers pertinent questions about menu items.

Other Duties:

• Assists in maintaining a high level of customer service for our residents and their guests.
• Assists with dish washing and distribution of clean dishes if needed.
• Maintains safe and sanitary conditions in work areas.
• Maintains acceptable standards of personal hygiene and complies with department dress code.
• Completes all assigned cleaning tasks.
• Attends in-service training and education sessions as assigned.
• Performs specific work duties and responsibilities as assigned by supervisor.

HOSPITALITY FOCUS:

The Westminster Village fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

• We greet residents, employees and guests warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our differences.
• We make residents, employees and guests feel important.
• We ask “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.

WELLNESS FOCUS:

The Westminster Village employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

QUALIFICATIONS:

• Ability to understand and follow instructions in English and communicate effectively.
• Experience waiting tables in a hotel, restaurant or club with fine dining preferred; will train.
• Ability to interpret and explain menu, refer or answer questions, coordinate meal service process and understands requests.
• Ability to work in close cooperation with residents, guests, visitors, families, supervisor and peers. Requires courtesy, tact and graciousness.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Works indoors; must be able to stand/walk for 100% of the work day; must be able to lift and carry up to 20 lbs. independently; must be able to push and pull bus carts weighing up to 50 lbs. independently; must be able to bend, stoop, reach, and balance frequently throughout the work day. Must be able to see, hear, and speak.