What are the responsibilities and job description for the Driver/Bellman position at Westmont Group?
JOB SUMMARY:
As a Bellman/Shuttle Driver, you will deliver a positive guest experience. You will be responsible for assisting guests with luggage, providing shuttle transportation, maintaining the cleanliness of all public areas, and offering helpful information to ensure a smooth and enjoyable stay. This role requires excellent customer service skills, a professional attitude, and the ability to drive safely and courteously.
Key Responsibilities:
- Greet guests upon arrival and assist with luggage handling to and from their rooms.
- Provide timely and safe transportation to and from designated locations using the hotel shuttle.
- Maintain the cleanliness and orderliness of all public areas, including the lobby, entrances, hallways, elevators, and other common spaces.
- Clean and sanitize high-touch areas such as door handles, elevator buttons, and seating areas in public spaces.
- Assist guests with general inquiries about hotel services, amenities, and local attractions.
- Maintain the cleanliness and organization of the bell and shuttle areas, ensuring guest luggage is properly handled and stored.
- Deliver items to guest rooms as requested, including room service orders, guest amenities, or luggage.
- Ensure the shuttle vehicle is clean, fueled, and ready for use at all times.
- Adhere to hotel policies, safety regulations, and local traffic laws while operating the shuttle.
- Provide a warm and hospitable atmosphere for guests, anticipating their needs and offering assistance proactively.
- Communicate effectively with the front desk and other hotel departments to coordinate guest services.
- Assist with other tasks as assigned by management, including occasional support in hotel operations.
Qualifications:
- Valid driver’s license with a clean driving record.
- Ability to drive various vehicles, including shuttles and vans.
- Strong customer service skills with a positive, friendly attitude.
- Ability to lift and carry luggage, packages, or equipment up to 50 lbs.
- Flexible schedule, including availability to work weekends, holidays, and evenings.
- Prior experience in a hotel or hospitality setting is preferred but not required.
- Good knowledge of local attractions, restaurants, and transportation routes is a plus.
- Professional appearance and demeanor.
- Ability to maintain cleanliness and attention to detail in public areas of the hotel.
Benefits:
- 401(k)
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Referral program
- Free employee lunches
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Weekends as needed
